Location
Woolwich Rd, London

Hours
Permanent - Full Time - Hybrid (2 on-site days per week)

Salary
£46,500 per annum

About the Role
We are looking for a Neighbourhood Customer Service Team Leader to join our Neighbourhood Team here at Wandle Housing Association. In this role, you will lead and manage a team to deliver excellent neighbourhood services to our customers. Your key responsibilities will include performance managing a team of Housing Officers and ensuring their ongoing development, resolving conflicts and de-escalating customer concerns, and utilising data to drive decisions and improve performance.

Experience
Proven and demonstrable Housing Management experience. Strong track record of performance management and driving employee capability.

About you
Customer-centric leadership approach. Ability to embody collaborative working across your own team and other teams within the organisation. Good stakeholder management skills, both internal and external. Effective verbal and written communication skills.

Qualifications
Right to work in the UK is required as Wandle Housing Association is unable to support visa sponsorship requests.