Location
East Croydon

Hours
37.5 hours per week, working pattern includes 3 days in office

About the Role
Step into something amazing at Superdrug Head Office, a vibrant environment filled with brilliant personalities. As a Product Designer, you will create clear, engaging and accessible digital experiences that meet the needs of our customers while supporting Superdrug's commercial and digital objectives. You will own defined product design projects from understanding the problem through exploration, design, validation, handover and implementation, combining strong UX, UI and interaction design skills with a high level of craft.

You will work closely with the UX & Optimisation Manager, Developers, Business Analysts, Product teams, Trading, Analytics and other stakeholders to deliver polished, scalable and development-ready experiences across our website and mobile app.

Key responsibilities include:
- Owning product design projects from problem understanding through to design, validation and implementation
- Translating customer needs, business requirements and insight into user flows, wireframes, prototypes and high-fidelity designs
- Designing polished and responsive experiences across web and app, considering hierarchy, interaction states, edge cases and accessibility
- Creating and refining reusable components, patterns and variants as part of Superdrug's digital design system to improve consistency and scalability
- Preparing clear, development-ready designs communicating responsive behaviour, component usage, interactions and key requirements
- Collaborating closely with Developers, Business Analysts, Product teams and other stakeholders to resolve design challenges and ensure effective implementation
- Reviewing implemented experiences and supporting design QA to maintain high quality
- Using customer research, usability testing, competitor analysis, analytics and behavioural insight to inform design decisions and identify optimisation opportunities
- Presenting design work, explaining design decisions and contributing to workshops and cross-functional discussions
- Managing multiple design projects and priorities while delivering work to agreed timelines

Customer focus is key: you will be the voice of customers, inspiring a customer-first culture to build customer love in every touchpoint of our online and offline platform.

Tech & AI: You will help your team understand when to use AI, when to rely on human judgment, and how to combine both.

At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, fun and hard work to deliver That Superdrug feeling.

Experience
- Designing and delivering customer-facing digital products, supported by a strong Product Design or UX/UI portfolio
- Strong UI and interaction design skills, including wireframing, prototyping and high-fidelity interface design
- Designing responsive experiences across web and mobile
- Advanced proficiency in Figma, including components, variants, variables and reusable design patterns
- Experience working with or contributing to a design system or component library
- Preparing development-ready designs and collaborating directly with Developers through implementation
- Understanding of accessibility and inclusive design principles, including familiarity with WCAG guidelines
- Using customer research, usability testing, analytics or behavioural insight to inform design decisions
- Strong communication, collaboration and organisational skills, with ability to manage defined projects and multiple priorities independently
- Experience within eCommerce, retail, marketplaces, travel or other high-traffic customer-facing digital environments is beneficial but not essential
- Experience with native apps, experimentation, A/B testing, conversion optimisation or tools such as UserTesting, Quantum Metric, GA4 or similar is advantageous

About you
- Passionate about Product Design and turning customer and business problems into well-crafted digital experiences
- Strong eye for visual detail, caring about hierarchy, spacing, responsive behaviour, interaction states and overall design quality
- Comfortable taking ownership of projects, making day-to-day design decisions and progressing work independently while knowing when to seek input
- Thinks beyond individual screens to consider wider customer journeys, reusable patterns and broader digital experiences
- Collaborative, customer focused and able to balance customer needs, commercial objectives, technical constraints and delivery requirements
- Able to manage tough or complex messages with all stakeholders
- Craft-focused designer who cares about creating polished, consistent and accessible experiences
- Pragmatic, action oriented with a "roll up your sleeves" approach
- Systematic thinker looking for scalable, reusable solutions rather than isolated designs
- Curious about customer behaviour, new technologies and evolving Product Design practices
- Effective working in a fast-paced environment with multiple priorities and motivated to grow ownership of customer journeys, discovery and optimisation

Qualifications
Not explicitly stated, but a strong portfolio demonstrating UX, UI and interaction design skills is essential.