Location
London

Hours
Full Time

Salary
Competitive, based on experience

About the Role
AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth across a wide range of customers from small- and mid-market accounts to enterprise-level and public sector clients. The AWS Global Support team partners with leading companies building mission-critical applications on AWS, providing world-class support essential to customer success.

The AWS Reservation Product Operations Team is seeking a driven, analytical, and process-oriented Operations Analyst to manage the creation and processing of Reservation Product transaction requests. This role requires a motivated self-starter who excels at escalating systemic issues, identifying improvement opportunities, and meeting strict Service Level Agreements (SLAs). The successful candidate will work from a ticket queue, ensuring accuracy and compliance with Legal, Security, and Compliance standards.

Key responsibilities include processing and auditing Reservation Product transactions such as cancellations, purchases, migrations, and modifications; acting as an escalation point for complex requests; investigating data discrepancies to identify root causes and propose solutions; maintaining transparency through effective communication; and occasionally retrieving and analyzing data using Excel and other business intelligence tools.

Amazon values diverse experiences and encourages candidates from all backgrounds to apply. Whether you are early in your career, have a non-traditional path, or alternative experiences, your passion and skills are welcomed.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups and Global 500 companies alike. We prioritize work-life harmony, offering flexibility to support success both at work and at home. Our inclusive culture fosters learning, curiosity, and empowerment through employee-led affinity groups and ongoing development opportunities.

We are committed to mentorship and career growth, providing resources to help you become a well-rounded professional and achieve your full potential.

Experience
- Bachelor's degree or equivalent in Business, Accounting, or a related field
- Experience in business analysis and functional roles requiring quantitative, analytical, and organizational skills
- Intermediate to advanced Microsoft Excel skills including Pivot Tables, VLookups, SUMIF formulas, and chart creation
- Experience navigating knowledge bases and following Standard Operating Procedures (SOPs) is preferred
- Experience performing data analysis and troubleshooting data integrity issues is preferred
- Experience working with a queue of requests under SLAs and accuracy targets is preferred

About you
- Detail-oriented and process-driven with a passion for accuracy
- Comfortable working independently and managing priorities in a fast-paced environment
- Strong problem-solving skills with the ability to investigate and resolve data discrepancies
- Effective communicator who ensures transparency across teams and stakeholders
- Self-critical and open to feedback to continuously improve performance

Qualifications
- Bachelor’s degree or equivalent in a relevant field is required
- Proficiency in Microsoft Excel and data management tools is essential
- Familiarity with business intelligence systems is a plus