Location
London

Hours
Full Time

About the Role
The Operational Client Relationship Management (OCRM) team manages the operational relationships with our priority client base. This role focuses on connecting clients to the capabilities of the organisation, providing a consistent approach to engagement and service. You will partner with Sales, SRM, Front Office Client Account Management, Operations, and other corporate functions to facilitate client requirements and maintain regular communication to support a best-in-class client service experience. Responsibilities include daily monitoring across the pre and post trade lifecycle to proactively resolve issues, preparing high-quality client materials, summarising client metrics, and leading discussions and projects to enhance client service through initiatives, technology strategy, and internal behavioural change. You will also develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery and support clients in understanding how technology and AI tools can be applied within post-trade operations. This is an exciting opportunity to join a team expanding its client engagement approach in a dynamic regulatory and market environment.

Experience
- Minimum of three years’ experience within financial services, ideally within operations, client onboarding, post-trade services, or client relationship management functions.
- Strong knowledge of derivatives and associated processes.
- Understanding of post-trade operations, settlement processes, and reconciliation procedures.
- Familiarity with regulatory frameworks.
- Client query management and troubleshooting.
- Experience engaging with internal and external clients and escalating risks effectively.

About you
- Excellent written and verbal communication skills.
- Genuine interest in developing a thorough understanding of the business and clients.
- Proactive approach to work with strong attention to detail.
- Ability to solve problems quickly and efficiently.
- Highly organised with strong time management skills and ability to work under pressure.
- Ability to anticipate problems and potential risks.
- Confident in building and influencing relationships across cross-functional and cross-regional teams.
- Understand risk and control frameworks.
- Strong client interaction skills with consistently high professional standards.
- Demonstrated leadership and participation in cross-functional teams.
- Core understanding of technology and AI, including their application to improve operational processes and client service outcomes.

Qualifications
- No specific formal qualifications required, but a strong background in financial services operations and client relationship management is essential.
- Commitment to professional development and knowledge sharing.
- Alignment with company values including respect for diversity, equity, inclusion, and fostering a culture of psychological safety and risk awareness.