Location
Stratford, Greater London

Hours
Hours based on business needs, including nights, weekends, and public holidays as required

Salary
Not specified

About the Role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Your responsibilities include completing inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, while mentoring and supporting team members. You will complete product fulfillment tasks and deliver items from Runner requests to customers and team members to support an exceptional customer experience. You will support Operations Specialists by sharing knowledge about Retail Inventory processes and promote understanding of inventory performance among all store team members. Gathering inventory data to aid leadership decision-making and monitoring all inventory, including non-sellable product, in the inventory management system for accuracy and consistency is essential to identify variance trends and understand their root causes. You will also perform other tasks as needed, including supporting customer-facing activities.

Contributing to an inclusive environment by respecting differences and demonstrating curiosity to learn is key. You will embody Apple's values of inclusion and diversity in your daily activities.

Experience
Experience in retail, sales, or related work is required.

About you
- Focus on the customer experience, serving both internal and external customers.
- Be a self-starter who is detail-oriented, organized, and able to work without close supervision.
- Prioritize workload and meet deadlines in a fast-paced environment.
- Work effectively in a team environment, demonstrating shared responsibility and accountability.
- Demonstrate effective problem solving, analytical, and communication skills.
- Be available to work a schedule based on business needs, including nights, weekends, and public holidays.
- Be able to lift and carry products within and near the store.
- Demonstrate respect for diversity and contribute to an inclusive workplace.

Qualifications
- Proficiency in the local language, both written and spoken (sign language supported).
- Reliable attendance in line with local laws and any approved accommodations.