Location
Kingston upon Thames, Greater London

Hours
Schedule based on business needs, which may include nights, weekends, and public holidays

Salary
Not specified

About the Role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Your responsibilities include completing inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, while mentoring and supporting team members. You will complete product fulfillment tasks and deliver items from Runner requests to customers and team members to support an exceptional customer experience. You will support Operations Specialists by sharing knowledge about Retail Inventory processes and promote understanding of inventory performance among all store team members. Gathering inventory data to aid leadership decision-making is also part of your role.

You will monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, identifying variance trends and understanding their root causes. Additionally, you will perform other tasks as needed, including supporting customer-facing activities. You contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn. Daily activities reflect Apple's values of inclusion and diversity.

Experience
Experience in retail, sales, or related work is required.

About you
- Focus on delivering an excellent customer experience for both internal and external customers.
- Be a self-starter who is detail-oriented, organized, and able to work without close supervision.
- Ability to prioritize workload and meet deadlines in a fast-paced environment.
- Work effectively in a team environment, demonstrating shared responsibility and accountability.
- Demonstrate effective problem-solving, analytical, and communication skills.
- Be available to work a flexible schedule including nights, weekends, and public holidays.
- Able to lift and carry product to various locations within and near the store.
- Proficient in the local language, both written and spoken (sign language supported).

Qualifications
Reliable attendance in line with local laws and any approved accommodations is required.