Location
East London

Hours
Shift patterns with 24/7 operations across most locations

Salary
Competitive salary commensurate with experience

About the Role
Operations is the heart and soul of everything Amazon does. Effective operations ensure items are processed and dispatched to customers on time. As an Operations Supervisor, you will be the first point of contact for team members during their shift, helping them follow established processes and ensuring smooth operations. This hands-on role provides experience using the tools and systems that drive operational success.

Your key responsibilities will include measuring and monitoring workflows, tracking onsite performance, and providing shift information to frontline management to maintain operational excellence. You will support and train employees, supervise daily tasks, and assist the Shift/Area Manager with projects aimed at improving processes, cultivating a safe working environment, and increasing workforce engagement.

You will collaborate with other departments to resolve common issues and support key performance areas. Using data analysis, you will identify opportunities to optimize safety, quality, and productivity.

In a typical day, you will support the Shift/Area Manager in executing the shift plan, conducting pre-shift meetings, monitoring safety and quality procedures, and ensuring the priority plan is followed. You will escalate issues as needed and sometimes act as the most senior person on shift, providing direction to complete tasks. You will also assist in shift planning to ensure adequate staffing during peak times.

Amazon Logistics (AMZL) manages last mile delivery in partnership with third-party distribution businesses, focusing on innovative delivery solutions such as Amazon Fresh, Prime Now, and Amazon Restaurants. Our operations teams work around the clock to process millions of products and deliver exceptional customer experiences while continuously improving and reducing our carbon footprint through advanced technology and electric vehicles.

Experience
- Relevant experience working with data analytics and using metrics to identify problems
- Experience working with MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience in an operational environment such as logistics, retail, hospitality, or customer service is preferred
- Experience in stakeholder management, including building and maintaining professional relationships, is preferred

About you
- Advanced proficiency in the local language (C1 level CEFR) in both written and verbal communication
- Upper intermediate proficiency in English is preferred
- Strong leadership skills with the ability to support and motivate teams
- Detail-oriented with a focus on safety, quality, and productivity
- Able to work flexible shifts in a fast-paced environment

Qualifications
- No formal qualifications required; relevant experience and skills are valued
- Passion for continuous improvement and operational excellence