Location
South Ruislip, London

Hours
32 hours per week

Salary
Not specified

About the Role
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Supervisor in Quick Commerce, you will have the opportunity to see how all the different parts of operations work and play a key role in ensuring everything runs smoothly. You will be the first point of contact for team members during their shift, helping them follow the processes set by management. This hands-on role provides experience using the tools and systems that drive operational success.

Key responsibilities include measuring and monitoring workflows, tracking onsite performance, and providing shift information to frontline management to ensure operational excellence. You will support and train employees to deliver great service and supervise their daily tasks. Additionally, you will assist the Shift/Area Manager with projects aimed at improving processes, cultivating a safe working environment, and increasing workforce engagement. Collaborating with other departments, you will help find solutions to common issues and support needs in key performance areas. Using data analysis, you will identify ways to optimize safety, quality, and productivity.

A typical day involves supporting your Shift/Area Manager to execute the shift plan, leading pre-shift meetings, monitoring safety and quality procedures, and ensuring the priority plan is followed. You will escalate issues as needed and sometimes act as the most senior person on shift, providing direction to team members. You will also assist in shift planning to ensure adequate staffing during peak times.

About the team: Quick Commerce delivers ultra-fast convenience through a network of small warehouses in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less. The team combines creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials. Operations include 'under the roof' associates who pick and pack orders with industry-leading speed, and an 'on the road' delivery network primarily utilizing Amazon Flex delivery partners on e-bikes optimized for rapid urban delivery. The team fosters a collaborative environment that encourages creative problem-solving and continuous improvement, revolutionizing convenience shopping through ultra-fast delivery.

Experience
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience working with data and analytics
- Experience in an operational environment such as logistics, retail, hospitality, or customer service is advantageous
- Experience of stakeholder management including building and maintaining professional relationships is a plus

About you
Strong communication skills with advanced proficiency in English (C1 CEFR). You are proactive, able to support and lead teams, and comfortable working in a fast-paced operational environment. You are committed to safety, quality, and continuous improvement.

Qualifications
Basic qualifications are required to apply. Preferred qualifications are not mandatory but beneficial. Amazon values passion, skills, and experience over formal qualifications.