Location
Kingston, London

Hours
32 hours per week

Salary
Not specified

About the Role
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Supervisor, you will have the opportunity to understand how all parts of operations work together and play a key role in ensuring everything runs smoothly. You will be the first point of contact for team members during their shift, helping them follow the processes set by management. This is a hands-on role that provides experience using the tools and systems that drive operational success.

Your responsibilities will include measuring and monitoring workflows, tracking onsite performance, and providing shift information to frontline management to ensure operational excellence. You will support and train employees to deliver great service and supervise their daily tasks. Additionally, you will assist the Shift/Area Manager with projects aimed at improving processes, fostering a safe working environment, and increasing workforce engagement. Collaborating with other departments, you will help find solutions to common issues and support needs in key performance areas. Using data analysis, you will identify opportunities to optimize safety, quality, and productivity.

In your day-to-day, you will support the Shift/Area Manager in executing the shift plan, including leading pre-shift meetings and monitoring adherence to safety rules, quality processes, and daily priorities. You will escalate issues as needed and sometimes act as the most senior person on shift, providing direction to complete tasks. You will also assist in shift planning to ensure adequate staffing during peak times.

The Quick Commerce team delivers ultra-fast convenience through a network of small warehouses in city center locations, partnering with last-mile delivery providers to fulfill orders within 30 minutes. The operation combines creative thinking and technology to offer a curated selection of grocery items and Amazon essentials. The team operates with a people-first approach across morning and afternoon shifts, seven days a week. The delivery network primarily uses Amazon Flex partners on e-bikes optimized for rapid urban delivery. The team continuously innovates to improve customer experience, focusing on sustainable delivery solutions while maintaining strict quality and food safety standards. This role offers the chance to work in a collaborative environment that encourages creative problem-solving and continuous improvement, helping to revolutionize convenience shopping through ultra-fast delivery.

Experience
- Experience working with MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience working with data analytics and using metrics to identify problems
- Experience in an operational environment such as logistics, retail, hospitality, or customer service is advantageous
- Experience in stakeholder management, including building and maintaining professional relationships, is preferred

About you
Strong communication skills with advanced proficiency in the local language (C1 level CEFR) both written and verbal. You are proactive, able to support and lead teams, and comfortable working in a fast-paced operational environment. You are committed to fostering a safe and productive workplace and enjoy collaborating across departments to solve challenges.

Qualifications
No formal qualifications are required beyond the experience and skills listed above. A passion for operational excellence and continuous improvement is essential.