Location
London, Bexley

Hours
32 hours per week

Salary
Not specified

About the Role
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Supervisor in Quick Commerce, you will have the opportunity to see how all the different parts of operations work and play a key role in ensuring everything runs smoothly. You will be the first point of contact for team members during their shift, helping them follow the processes established by your managers. This is a hands-on role that provides experience using the tools and systems that drive operational success.

Your key responsibilities will include measuring and monitoring workflows, tracking onsite performance, and providing important shift information to frontline management to ensure operational excellence. You will support and train employees to deliver great service and supervise their daily tasks. Additionally, you will assist the Shift/Area Manager with projects aimed at improving processes, cultivating a safe working environment, and increasing workforce engagement. Collaboration with other departments to find solutions for common issues and support needs in key performance areas will be essential. You will also use data analysis to identify opportunities to optimize safety, quality, and productivity.

A typical day involves supporting your Shift/Area Manager to execute the shift plan, leading pre-shift meetings, and monitoring procedures to ensure compliance with safety rules, quality standards, and daily priorities. You will escalate issues as needed and sometimes act as the most senior person on shift, providing direction to team members. You will also help plan shifts to ensure adequate staffing during peak times.

Quick Commerce delivers ultra-fast convenience through a network of small warehouses in city center locations, partnering with last-mile delivery providers to fulfill orders in 30 minutes or less. The team combines creative thinking and technological innovation to offer a curated selection of grocery items and Amazon essentials. Operations include 'under the roof' associates who pick and pack orders with industry-leading speed and a delivery network primarily utilizing Amazon Flex partners on e-bikes optimized for rapid urban delivery. The team fosters a collaborative environment focused on continuous improvement and revolutionizing convenience shopping through ultra-fast delivery.

Experience
- Relevant experience working with data analytics and using metrics to identify problems
- Relevant experience working with MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience in an operational environment such as logistics, retail, hospitality, or customer service is advantageous
- Experience in stakeholder management including building and maintaining professional relationships is desirable

About you
Advanced proficiency in the local language in both written and verbal communication (C1 CEFR). You are proactive, able to support and train teams, and comfortable working in a fast-paced operational environment. You have strong problem-solving skills and a collaborative mindset to work effectively across departments.

Qualifications
Basic qualifications are required to apply. Preferred qualifications are not mandatory but will be considered positively. Amazon values passion for discovery, invention, simplification, and building, and encourages applicants with a diverse range of skills and experiences.