Location
King's College Hospital NHS Foundation Trust, Denmark Hill, London

Hours
Full Time (hours to be confirmed)

Salary
£31,554 per annum

About the Role
As an Outpatient Clinic Administrator, you will be the first point of contact for patients attending the outpatient department. Your responsibilities include meeting and greeting patients, checking them in and out, and booking appointments efficiently and accurately. You will communicate clearly and professionally with multi-disciplinary teams, patients, their families, visitors, and carers, ensuring everyone is treated with kindness, respect, and dignity. You will register patients on the Trust’s Electronic Patient Records System (EPIC) and assist patients using self-check-in kiosks. Additionally, you will handle outpatient-related queries and provide a courteous, efficient follow-up appointment booking service. You will also resolve appointment booking issues collaboratively with patients, clinical staff, and administrative colleagues to ensure smooth clinic operations.

Experience
Previous experience in a healthcare administrative role or customer service environment is desirable but not essential. Experience with electronic patient record systems is advantageous.

About you
You are a friendly, approachable individual with excellent communication skills and a professional manner. You are able to work effectively as part of a multi-disciplinary team and remain calm and efficient in a busy outpatient environment. You demonstrate kindness, respect, and dignity in all patient interactions and have a strong commitment to delivering excellent customer service.

Qualifications
No specific qualifications are required; however, good literacy and numeracy skills are essential. Training will be provided on the Trust’s systems and processes.