Location
Lower Clapton General Practice, Linscott Road, London
Hours
Part time with flexibility to include extended hours and weekend working; flexibility of location to provide cross site cover as needed
Salary
£15.00 per hour
About the Role
The Patient Facilitator will be a vital member of the practice administration team, supporting the smooth running of the practice and ensuring excellent patient experience. Duties include answering telephones promptly, managing the appointments system, processing requests for appointments and consultations, and directing patients to the appropriate healthcare professional or service. You will be responsible for opening and securing the practice premises, handling incoming and outgoing mail, filing, photocopying, scanning, and providing clerical assistance to staff. Additional responsibilities include processing repeat prescriptions, managing clinical and non-clinical waste, maintaining tidy patient-facing areas, supporting emergency situations and training, and assisting with patient recalls via phone, text, email, and letters. You will also support management and project developments, process electronic GP systems such as GP2GP and EPS, handle patient registration in line with practice protocols, and ensure compliance with policies such as the Carers policy. A high level of customer service is essential, along with engagement in new technologies to improve patient and practice experience. The role requires flexibility, professionalism, and a friendly, approachable manner to contribute positively to the team and patient care environment.
Experience
Experience working with the public in a pressurised environment is essential. Previous receptionist experience, preferably within a healthcare setting or GP practice, is highly desirable. Experience with GP Reception duties and knowledge of Emis Web is advantageous.
About you
Excellent verbal and written communication skills with a sympathetic and caring approach to the public. Strong interpersonal skills and the ability to maintain strict confidentiality and data protection. Computer literate with the ability to prioritise workload and multitask effectively. Willingness to take advice, follow instructions, and undertake delegated duties. Flexible approach to work, professional appearance and conduct, self-motivated, friendly, approachable, and possessing a sense of humour. Ability to work well within a team. Knowledge of a language other than English is a plus.
Qualifications
No specific qualifications are stated; however, a professional attitude and commitment to the role are essential.