Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) organization, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.

Key Responsibilities:
- Develop strategies to align partner success initiatives with AWS' long-term growth objectives
- Design and adapt the Customer Success Center of Excellence's 'Activate to Advocate' framework for partner implementation
- Create partner-specific success metrics, health scoring models, and value realization playbooks
- Develop governance models and operational excellence guidelines for partners
- Architect scalable approaches to measure and improve partner-led customer outcomes
- Contribute to the AWS Value Realization Toolkit for Partners
- Enable partners to build and scale their customer success practices by demonstrating how creating a customer success COE positively impacts their business model
- Guide partners through post-sale stages and deploy customer health frameworks and intervention strategies
- Build adoption, change management, and stakeholder engagement toolkits
- Coach partners in establishing systematic approaches to value realization
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights
- Establish mechanisms to measure and track partner-led customer value realization
- Drive partner-led adoption through technical milestones and usage metrics
- Implement value realization frameworks to meet business KPIs
- Partner with Partner Development Managers to drive adoption of success frameworks across partner organizations
- Collaborate with Partner Sales to accelerate consumption through systematic approaches
- Work with Partner Development Specialists to create industry-specific success playbooks
- Build relationships across AWS organizations to drive program adoption and refinement
- Influence senior stakeholders to drive organizational transformation
- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

About AWS and the Team
AWS is the world's most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies. We value diverse experiences and encourage candidates from all backgrounds to apply. Our inclusive culture fosters curiosity, connection, and continual innovation fueled by bold ideas and passionate voices. We offer mentorship, career growth opportunities, and a strong commitment to work-life balance to support your success both professionally and personally.

Experience
- Senior customer-facing role experience
- Managing cross-functional projects and initiatives
- Working across teams and influencing without direct authority
- Proven track record of implementing value realization frameworks at scale
- Experience working with enterprise partners and cloud services
- Experience using AI to automate and scale work effectively

About You
- Strong program management and operational excellence capabilities
- Ability to influence and drive change across complex organizations
- Deep expertise in partner enablement and post-sale value delivery
- Experience working with Global System Integrators or strategic technology partners is a plus
- Ability to build partner capabilities and drive partner-led growth

Qualifications
- Bachelor's degree or equivalent experience, or experience working with partners through account, product, program management, or business development engagements
- Knowledge of key technology and market trends
- Experience implementing AWS/cloud services
- AWS certification such as AWS Solutions Architect or similar cloud certification preferred
- Experience presenting to and influencing senior executives up to VP level
- Associate's degree or above is a plus