Location
London

Hours
Full Time - 40 hours per week, including participation in a rotational weekend schedule. This is an in-person role; remote work is not available at this time.

Salary
Competitive salary offered

About the Role
At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families. As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step. With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for. Join us in shaping the future of private pharmacy with exceptional patient service. Please note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

Experience
- Customer service experience, ideally in healthcare.

About you
- Strong communication skills (verbal and written) to explain complex information clearly.
- Empathy and a patient-focused approach to deliver outstanding care.
- A commitment to excellent service and a positive patient experience.
- The ability to stay professional and composed in difficult situations.
- Strong organisational skills and the ability to multitask.
- Great attention to detail to ensure accuracy.

Qualifications
No specific qualifications are stated; however, relevant customer service or healthcare experience is preferred.