Patient Pathway Coordinator
Location
London
Hours
Full Time (hours not specified)
Salary
£33,094 per annum
About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care nationally. The Trust includes Evelina London Children’s Hospital, one of the largest critical care units, and specialist centres for cancer, renal, orthopaedics, respiratory and cardiovascular services. We are committed to delivering high quality, safe patient care and have a reputation for clinical excellence, research and teaching.
We are seeking an enthusiastic and hard-working Patient Pathway Coordinator to join our dedicated multi-disciplinary clinic team. This role is key to ensuring patients receive timely treatment and that national targets are met by leading the tracking of patient pathways. The post holder will provide high standard administrative support, working closely with clinical and managerial staff to coordinate patient care effectively.
The role involves monitoring patient progress using the Patient Tracking List, coordinating referrals, scheduling outpatient appointments, organising multi-disciplinary team meetings, and liaising with patients and external organisations. You will also contribute to data collection and analysis, support policy development, and provide supervision to administrative staff within the department.
We offer a supportive and caring working environment that encourages personal and professional development. The role requires flexibility and a positive approach to working within a busy healthcare setting focused on delivering excellent patient experience.
Experience
- Experience of fast-paced, high-volume customer service
- Administrative experience
- Experience with data collection, presentation and maintaining data quality
- NHS administrative experience is desirable
- Experience of supervising staff is desirable
About you
- Excellent interpersonal skills with the ability to work with a wide range of staff and disciplines
- Able to work both independently and as part of a team
- Skilled in managing difficult patients and challenging situations
- Strong organisational and time management skills to meet deadlines and prioritise workload
- Understanding of confidentiality and its application in the workplace
- Ability to adapt to changing demands and service priorities
- Strong IT skills, particularly Microsoft Excel and Outlook
- Ability to prepare reports and present information in clear, easily digestible formats
- Knowledge of key waiting times targets including 18 weeks and Trust hospital systems such as EPIC is desirable
- Flexible approach to work
Qualifications
- Good general education including maths and English GCSE or equivalent
- Diploma/NVQ Level 3 or City & Guilds in business administration or equivalent
- IT and customer service qualifications/training are desirable
- Evidence of continual professional development such as short courses is desirable
Guy's and St Thomas' Trust
Guy's and St Thomas' Trust

£85,431/Year

£46,419/Year

£64,156/Year

£99,808/Year

£33,094/Year

£64,156/Year

£33,094/Year

£46,419/Year

£64,156/Year
