Location
North Middlesex University Hospital, Sterling Way, London

Hours
Full Time (hours not specified)

Salary
£30,142 per annum

About the Role
As a Patient Pathway Officer, you will prioritise and manage your workload independently, providing a high-quality reception and administrative service for the Outpatient department. Your responsibilities will include preparing medical notes for clinics, booking patient follow-ups on the computer system, updating demographic details, completing clinic outcomes, and accurately recording 18-week pathways. You will generate DNA letters to patients and GPs and handle telephone and face-to-face inquiries from staff, patients, relatives, and carers with professionalism and sensitivity.

You will plan and organise your workload to ensure consistent service delivery in line with specialist directives and work flexibly as part of a team, providing cross-cover to maintain effective administration. You will support the evolving demands of the service and follow disaster recovery procedures in the event of hospital system failures.

Additional duties include supporting junior staff, tracking and collecting case notes and documentation according to Trust protocols, liaising with medical records staff, reporting service or performance shortfalls to Team Leaders, and monitoring stock levels for ordering. You will also undertake mandatory training and participate in the Trust Performance Development scheme for staff.

Experience
Experience in administrative roles within healthcare or similar environments is desirable. Ability to manage workload independently and provide excellent customer service is essential.

About you
You are organised, proactive, and able to work flexibly within a team. You communicate sensitively and professionally with a wide range of people including patients, carers, and healthcare staff. You are able to prioritise tasks effectively and adapt to changing service demands.

Qualifications
No specific qualifications are stated; however, mandatory training will be provided and participation in the Trust Performance Development scheme is required.