Location
500 Larkshall Road, Highams Park, London

Hours
Full Time (hours not specified)

Salary
£33,262 per annum

About the Role
As a PCN Care Coordinator, you will facilitate and ensure the effective delivery of patient-centred, personalised health and social care plans. You will monitor progress, report outcomes, and contribute to patient reviews and care planning within appropriate time frames. You will explain patient pathway management to clinical staff, liaising between services and service users, and use appropriate procedures and referral mechanisms to contact services.

You will work closely with all relevant care agencies including primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary services, and other providers to ensure coordinated care plans without requiring further GP referrals. Maintaining accurate records and statistical returns as required by the CCG, including entering patient-related information into Clinical Reporting Systems within required time frames, is essential.

You will ensure proper handovers of care between different settings, including the transfer of communications and patient notes, and the setup of care packages. Collecting data on patients and carers for recognised outcome measures and updating patient notes to reflect any changes is part of your responsibilities.

Managing operational meeting processes is key, including identifying patients for discussion, working closely with clinicians to define and lead meetings, organising and attending Integrated Care meetings, and ensuring a programme of regular meetings with all necessary documentation circulated in advance.

You will ensure meeting actions are recorded, disseminated, and followed up promptly, keeping relevant practitioners informed of decisions and outcomes, and chasing action resolution. Networking and developing strong relationships with NHS key local players such as the CCG, GPs, Social Services, Mental Health Trusts, Community Trusts, and voluntary sector providers is vital.

You will also present in MDT meetings with GPs and Nurses, act as a contact point for GPs and practices, and establish systems and processes to ensure timely and appropriate responses to queries from clinicians and other stakeholders.

Experience
Experience working within health or social care settings, particularly in coordinating patient care across multiple agencies, is highly desirable.

About you
- Strong organisational and communication skills
- Ability to work collaboratively with a wide range of healthcare professionals and agencies
- Proactive and able to manage multiple priorities effectively
- Confident in managing meetings and facilitating multidisciplinary discussions
- Committed to delivering patient-centred care and improving outcomes

Qualifications
Relevant qualifications or experience in health or social care coordination are preferred but not explicitly stated. A willingness to learn and develop within the role is essential.