Location
London or Winchester with hybrid working as per departmental requirements (currently a minimum of 40% on-site, 2 days per week)

Hours
Full Time

About the Role
Join our growing team of communications experts as a Pensions Communications Consultant. You will work closely with clients to identify and solve their communication challenges, delivering projects on time and within budget. If you have a passion for words and a keen eye for design, you will enjoy crafting creative ways to engage audiences with complex pension topics, capturing attention and delivering key messages across multiple media channels including print, web, video, posters, podcasts, and more.

As part of a collaborative team, you will bring enthusiasm to the creative process, a strong understanding of the £3 trillion UK pensions industry, and build excellent client relationships. You will be involved in drafting communications materials such as newsletters, member guides, educational content, videos, email nudges, and benefit statements. You will also manage campaigns, develop project plans, liaise with clients and suppliers, and support the brand and design team to produce impactful materials.

Our communications team supports a wide range of clients including DC, DB, and hybrid schemes across various sectors, from large British banks to charities and international hotel groups. We offer challenging client opportunities, flexible working, and the training and experience needed to advance your skills and career.

Experience
- Strong experience as a pensions communications consultant managing fee-paying client relationships
- Proven ability to draft engaging, accurate, and accessible copy for diverse audiences and media
- A strong eye for design and experience collaborating with designers to produce creative materials
- Deep understanding of the UK pensions market, products, schemes, and providers
- Comfortable with pensions and investment terminology and able to simplify complex concepts for non-experts
- Experience delivering communications via print, web, video, digital, and motion graphics
- Skilled in planning, prioritising, managing multiple projects, and delivering to deadlines
- Experience pricing work, managing budgets, and supporting client billing processes
- Ability to review and improve copy, providing constructive feedback to colleagues
- Understanding of business risks related to communications and adherence to established procedures
- Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with familiarity of Adobe Creative Suite and AI tools

About you
- Excellent client relationship builder with strong interpersonal and communication skills
- Creative thinker with a strong visual eye and ability to generate fresh ideas
- Highly organised and able to adapt quickly to changing priorities under pressure
- Self-motivated and willing to go the extra mile, including working extra hours or travelling for client meetings
- Confident presenter capable of generating new business opportunities
- Able to work independently and collaboratively within a team
- Skilled at negotiating and resolving issues with colleagues at all levels

Qualifications
- Graduate-level education is desirable but not essential
- Strong technical knowledge of pensions legislation relating to communications is advantageous
- Experience managing cross-functional teams and responding to new business requests is a plus
- Communications thought leadership such as presenting at conferences or producing blogs is beneficial
- Experience developing new products and services for clients is desirable
- Pensions or investment qualifications are an advantage