Location
Central London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
We're looking for a People Partner to join Ometria's People team ahead of a planned period of maternity leave. This is a broad, hands-on generalist role covering everything from day-to-day people operations and employee relations support to partnering with managers across five countries and helping us embed AI into how our People function works. You'll be working in a small, high-trust team where everyone gets stuck in, including the senior team. The role sits at the centre of the business — advising managers, keeping our people infrastructure running and acting as a key support to the Chief People Officer (CPO). We're targeting a start in mid-October to allow enough time for a proper handover.

Ometria is a Customer Data and Experience Platform built specifically for commerce, combining an enterprise-grade CDP with cross-channel execution to help brands move faster, reduce operational effort by 25%, and deliver up to 430% ROI. Atlas by Ometria takes this further — an agentic decisioning layer that cleans and enriches data, generates predictive insights, and continuously determines the optimal next action across every customer journey. Trusted by retailers like Foot Locker, Sephora, and Steve Madden, Ometria and Atlas give brands the foundation and the intelligence to grow. We have around 130 Ometrians based across Europe (UK, Germany, Portugal, Spain) and North America.

Key outcomes
- Managers are well supported — you're their first call on people matters, and they trust your advice
- Employee relations cases are handled effectively, protecting both employees and the business
- Our people systems and processes are accurate, current and continuously improving
- The business stays compliant and audit-ready across all relevant people obligations
- AI and automation are embedded into how the People team works, reducing manual effort over time

What you'll be working on
People operations
Own and manage HiBob — maintaining accurate records, processing contract changes, managing onboarding and offboarding, and keeping holiday allowances and documentation current
Coordinate day-to-day payroll changes with our finance team
Support the CPO on salary benchmarking cycles and benefits provider renewals
Own document hygiene across people records — ensuring the business is audit-ready at all times and supporting our SOC2, ISO and finance audit cycles
Liaise with our Employer of Record (EOR) providers across Germany, Portugal, Spain and North America to understand local employment requirements, stay aligned on process and handle any country-specific people matters as they arise

AI and process improvement
Take a leading role in embedding AI tools and automation across the People function — identifying processes that can be streamlined or eliminated and building better ways of working
Bring fresh eyes to how we do things and a genuine interest in doing them better

Assisting managers and employee relations
Assist managers with day-to-day people matters, from performance and absence through to disciplinary and grievance processes
Advise managers with confidence and good judgment — coaching them through difficult situations rather than just issuing instructions, and helping them build their own capability over time
Coordinate with our external employment law advisors on complex cases, and keep the CPO and relevant senior management team members appropriately informed
Monitor employment law changes across our operating regions and flag any implications for policy, process or manager practice to the CPO

Experience
- Solid people operations experience — comfortable owning the day-to-day of a People function including HRIS, records, process management and keeping things running smoothly
- Exposure to employee relations cases (absence, performance, disciplinary or grievance) with knowledge of how to get the right advice and escalate complex matters
- 3-5 years in a generalist People/HR role, ideally in a small or scaling tech business with a lean team where everyone contributes broadly
- Operationally excellent — takes genuine ownership of systems and processes, ensuring nothing falls through the cracks
- Compliance-aware — understands the importance of keeping the business compliant and audit-ready, stays updated on employment law changes, and works effectively with external advisors and EOR providers
- AI-forward — curious about how AI and automation can improve People function delivery, willing to try new approaches and iterate
- Adaptable — comfortable working in fast-changing environments with shifting priorities

About you
- High emotional intelligence and discretion — handles sensitive matters carefully, knows when to act and when to escalate, and is trusted with confidential information
- People partnering experience is a bonus but not required — ready to grow into advising managers directly on people matters
- Proactive and eager to improve processes and ways of working

Qualifications
No specific qualifications required; a strong track record in people operations and a positive, growth-oriented attitude are essential