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People/HR Shared Service Desk Lead

Oasis Community Learning
Office & Professional
Office & Professional
£44,000 - £49,000/Year
Full-time
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Description

Location
London Waterloo (Hybrid role with 3 days a week in the head office)

Hours
37 hours per week across shifts (8-4, 9-5 and 10-6)

Salary
£44,000 - £49,000 per annum

About the Role
Join Oasis Community Learning, a large Multi-Academy Trust of 56 Academies and part of the Oasis charity, dedicated to making a difference and enhancing young people’s lives. This role leads the People Desk Team within the People and Culture function, providing first line HR advice to employees, academy operation teams and managers. As a tier 1 HR service, you will guide and upskill your team to deliver excellent service across a wide range of HR queries spanning the employee lifecycle. You will help the team meet key SLA’s and KPI’s and continuously look for ways to improve operations and service delivery. This is a new and evolving function where your coaching and leadership will be central to the team’s success and development.

Benefits
Continued professional development both informal and formal, access to the wider Oasis Community Learning benefits portal including health & dental cover and discounts at leading companies. Excellent pension scheme with up to 20% employer contribution. Holiday entitlement varies with length of service, starting at 34 days (including bank holidays) and increasing up to 40 days for over 4 years’ service.

About Oasis Community Learning
Oasis is a purpose-led organisation with a vision for inclusive communities where everyone contributes and reaches their potential. We deliver first-class, innovative education and create safe, inspiring neighbourhoods offering integrated services to support the whole person and community.

Next Steps
Applications are open until 19th August. Shortlisting will follow with initial TEAMs calls and a final face-to-face interview in Waterloo on 10th September.

Requirements

Experience
Strong HR generalist background with experience mentoring and coaching a small team (currently 4). Ideally worked in a similar environment such as charities, public sector or education across multiple sites. Experience in a shared service or help desk environment is desirable, bringing knowledge and ideas to enhance systems and processes.

About you
A people person with excellent leadership skills, able to guide and develop a team to deliver high-quality HR service. You are proactive in identifying improvements and committed to supporting staff and managers effectively. You share the vision of Oasis and want to make a meaningful difference.

Qualifications
No specific qualifications are stated as mandatory, but a strong HR generalist background and relevant experience are essential.

Expiry date: 19/08/2026
People/HR Shared Service Desk Lead
Company:
Oasis Community Learning
Salary:
£44,000 - £49,000/Year
Job Type:
Full-time
Location:
London