Location
London

Hours
Rotating shifts: 8am-4pm, 9am-5pm, 10am-6pm

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes five major hospitals and community services, with a strong reputation for clinical excellence, teaching, and research.

The Therapies & Rehab Directorate is seeking an experienced, dedicated, and enthusiastic Physiotherapy Administration Team Leader with excellent communication and customer service skills. You will be responsible for the day-to-day line management and leadership of administrative staff, supervising workload and allocating team members to optimise administrative support across service hours.

This role operates in a dynamic environment where patient pathway tracking and patient care are priorities. You will lead a team of administrators to provide high quality administrative support, ensuring smooth service operation and effective liaison within a busy multi-disciplinary office setting. The role requires sound judgement and the ability to handle complex and sensitive issues with minimal supervision.

Guy’s and St Thomas’ is committed to delivering outstanding patient care and supporting its staff to provide safe, efficient, and high-quality services. This position offers the opportunity to contribute to a leading NHS Foundation Trust with a strong focus on innovation and community partnership.

Experience
- Extensive business administration experience demonstrating key functions of providing administrative support
- Experience working in a customer service setting
- Desirable: Previous NHS experience and line management experience

About you
- Excellent communication and customer service skills
- Ability to work as part of a team and use own initiative
- Excellent organisational skills and attention to detail
- Ability to work methodically in a busy environment and meet deadlines
- Ability to develop and maintain good working relationships at all levels
- Flexible approach to work according to priorities and changing organisational systems

Qualifications
- Essential: Good general education with English and Maths to GCSE standard or equivalent
- Evidence of formal further training in short courses and significant healthcare administration experience
- Desirable: Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent