Location
Lombard Road, Morden

Hours
Full Time (hours not specified)

Salary
£14.00 per hour

About the Role
The Planner role at Epsom and St Helier University Hospitals NHS Trust is responsible for the effective and efficient planning of patient transport services. You will ensure optimal allocation of vehicles and resources to provide maximum service coverage with minimal disruption and reduced journey times. Daily duties include planning routes and vehicle allocation using the CLERIC computer-based planning and day control system, managing work allocation via handheld PDAs, and making necessary amendments to bookings such as cancellations or changes to maintain accurate client statistics. You will liaise regularly with hospital staff, PTS management, renal coordinators, and patients to ensure smooth service operations. The role also involves coordinating long-distance journeys efficiently, negotiating appointment changes with surgeries and hospital staff, and making decisions to resolve unforeseen transport issues such as vehicle breakdowns. Additionally, you will manage work reallocation due to staff absence and handle on-the-day booking requests, ensuring timely communication with clinics and coordinators regarding patient attendance. The post holder may be required to undertake other duties relevant to the role, with appropriate training and mutual agreement on any significant permanent changes.

Qualifications
A good general level of education at GCSE level or equivalent
Computing qualifications desirable

Experience
Customer service experience
Experience of using IT systems
Experience in Patient Transport Services (PTS) desirable
Experience working within an NHS environment desirable

Skills
Ability to prioritise own workload effectively
Good communication skills

About you
Well organised and able to communicate effectively with a wide range of stakeholders
Flexible, responsive with a positive approach
Experience of working in highly pressured and time-critical environments while remaining calm and effective