Location
London (Hybrid working with at least one day per week in the central London office)

Hours
Full Time (flexible hybrid working model)

Salary
Market-competitive salary

About the Role
As a Policy Validation Executive at Zego, you will play a vital role within the Fraud department, which is divided into two specialised teams focusing on different aspects of fraud prevention. This position offers an excellent entry point into the dynamic and intriguing world of fraud detection and underwriting. Your responsibilities will include validating policy details by scrutinising documents and customer information for accuracy and signs of fraud or tampering, requesting and reviewing supporting documentation to confirm authenticity, and engaging with customers through live chat and other communication channels to resolve document issues or policy adjustments while maintaining exceptional service standards. You will collaborate closely with a motivated and intelligent team to support the validation process and contribute to fraud prevention efforts. This role also offers opportunities for professional growth, including skill development, increased responsibilities, deeper expertise in fraud and underwriting, and involvement in training new team members.

About Zego
At Zego, we believe traditional motor insurance holds good drivers back by being too complicated and expensive without considering how well you actually drive. Since 2016, our mission has been to offer the lowest priced insurance for good drivers, serving van drivers, gig workers, and everyday car drivers alike. We have sold tens of millions of policies and raised over $200 million in funding, and we are just getting started. Our culture is friendly and inclusive, fostering a supportive environment where everyone can grow and succeed. We operate across the UK and Europe, united by our drive to deliver exceptional work that makes a difference. Our hybrid working model, called Zego Hybrid, balances collaborative face time with flexible home-working, empowering employees to perform at their best. We provide generous benefits including private medical insurance, company share options, and wellbeing programs, alongside a generous holiday allowance.

Experience
No specific prior experience is required, but a keen attention to detail and interest in fraud prevention is essential.

About you
- Strong attention to detail with a sharp eye for inconsistencies
- Excellent communication skills, able to handle customer interactions professionally and empathetically
- Ability to work collaboratively within a team-oriented environment
- Proactive approach to learning and development with a genuine interest in fraud prevention and underwriting

Qualifications
No formal qualifications are required for this role, but a positive attitude and willingness to learn are crucial.