Location
St Ann's Post Office

Hours
Full time hours, flexible working options available

Salary
Competitive salary in line with Tesco and One Stop standards

About the Role
At One Stop Stores, we aim to serve local shoppers a little better every day. As a Post Office Officer in Charge, you will be a key part of the local community, welcoming customers warmly, understanding their needs, and ensuring they have a great shopping experience. You will deliver excellent customer service, maintain store standards, and ensure the Post Office branch operates smoothly and compliantly.

Your responsibilities will include meeting Post Office Ltd branch standard targets, promoting and selling the correct products, supporting the retail team, and keeping up to date with product changes. You will monitor cash carefully, ensure product availability, complete all routine tasks accurately, and maintain high audit scores. You will also manage people effectively, recruit the right team members, and develop talent within your office.

You will ensure all Post Office transactions comply with POL rules and regulations, complete regulatory compliance training, and follow all safety, health, and welfare procedures for colleagues and customers. You will foster a positive team environment where values are lived and success is shared.

As part of the One Stop and Tesco family, you will contribute to store performance, help achieve key targets, and ensure operational routines are followed. You will be proactive in addressing any issues and continuously drive your own development and performance.

One Stop values its colleagues and offers benefits including a 10% discount in One Stop and Tesco stores, discounted pharmacy services, a great holiday package, pension scheme, and opportunities for career development and community involvement.

Flexible working arrangements are welcomed to support your individual needs and life circumstances.

Experience
Previous retail or customer service experience is desirable but not essential. Enthusiasm for delivering excellent customer service and willingness to learn are key.

About you
- Friendly and approachable with a warm and welcoming manner
- Passionate and knowledgeable about products and services
- Reliable, punctual, and smartly presented
- Able to work effectively as part of a team
- Strong communication skills and able to share information with your team
- Committed to following Post Office processes and procedures
- Able to manage cash accurately and maintain high audit standards
- Motivated to achieve targets and support store performance
- Able to handle people management responsibilities professionally and timely
- Committed to living and promoting company values in all interactions

Qualifications
No formal qualifications are required for this role, but completion of regulatory compliance training and ongoing development courses is expected.