Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives, you have found the right team. As a Prime Financial Services - Client Service Analyst within JPMorgan Chase, you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity, with a core focus on equity swaps and other delta-one/synthetic products. You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matching and exceptions, lifecycle events and cashflows, operational inquiries, and issue resolution - while partnering closely with Front Office Trading/Sales, Product Control, Technology, Settlements/Cash Processing, and other global stakeholders. You will communicate clearly with clients, perform root-cause analysis to reduce breaks and increase straight-through-processing, and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced, deadline-driven environment.

Job Responsibilities
Act as a single point of contact for assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items. Perform trade lifecycle support for equity swaps/synthetic activity, including trade matching/allocation, exception management, lifecycle processing, and cashflow management for swap payments. Partner with internal teams (e.g. Front Office Trading/Sales, Account Management, Operations, Settlements/Cash Processing, Product Control, Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes. Monitor workflow queues and service levels, escalating appropriately, and contribute to trend/MIS and root-cause analysis to increase STP, reduce recurring breaks, and drive client/process improvements. Support change and project initiatives (including technology enhancements) that improve operational resiliency, client reporting/experience, and control effectiveness; participate in periodic client reviews and client meetings/visits as required. Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.

Experience
Experience in an operations/client service environment supporting the lifecycle of trades, with strong ownership, prioritization, and ability to work under pressure and deadlines. Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.

About you
Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly to clients and internal stakeholders. Self-motivated and proactive, with a continuous-improvement mindset and willingness to challenge and enhance existing processes.

Qualifications
Preferred knowledge of equity swaps, delta-one, synthetic derivatives and their operational implications (e.g., valuations, collateral, lifecycle events and cashflows). Prior exposure to derivatives instruments and cross-product client support in global markets is advantageous. Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.