Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An Epic certified and learner-focused Trainer, with significant Digital training expertise. The Principal Trainer vacancies are in the The ITCS (Information Technology Clinical Services) Emergency / Diagnostics and Ambulatory teams. Principal Trainers are expected to lead the analysis, design, delivery, implementation and evaluation of cross-organisational solutions for staff (clinical and non-clinical) in relevant application areas. Epic Emergency / Diagnostics or Ambulatory training certification is required, or other Epic certification with Emergency / Diagnostics or Ambulatory certification within 6 months in post. The Emergency / Diagnostics team is responsible for Epic applications including ASAP, Cupid, Radiant, Beaker and Lumens. The Ambulatory team is responsible for Epic applications including Outpatients, Beacon, Wisdom, Phoenix and Community. The post holder will manage a team of IT Trainers and Junior Trainers, focused on Epic and associated Clinical IT systems, working closely with other ITCS teams and engage with relevant clinical and operational stakeholders, to meet IT training requirements for staff. Main duties of the job As an Epic Principal Trainer, you will define the training curriculum and develop course materials, working closely with the Application Teams, to produce a long term and complex training programme for specific EHR / Epic applications. You will ensure that the Training Programme and associated curriculum incorporates not only ‘how to use the system’, but also; the critical changes in working practice, and the importance of these in terms of improving the efficiency, quality and overall delivery of patient care. You will also be involved in workflow design and systems build alongside the Application Teams. Your expertise in clinical and operational workflows will be required to build the Training Programme for the Trust and its partners. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. Detailed job description and main responsibilities Communication Develop high quality, up to date and easy to follow end user training materials using the GSTT style and appropriate format. This includes manuals, teaching aids, PowerPoint presentations, quick reference leaflets, eLearning packages and online learning programmes. Gain sign off from subject matter experts prior to release. Communicate highly complex work processes with knowledge of local workflows which may create contentious situations. Be responsible for decision making processes which may require management of hostile or highly emotive workshops or meetings. Guide staff on course of action to take during design of new patient pathways. Develop and deliver formal and complex presentations for large groups of staff. Deliver training and eLearning support as necessary, on a one-to-one basis, or in a larger group environment dependent on service requirements blend. Apply a blended learning approach wherever possible. Provide education and training to GSTT and its partner organisations ensuring you follow the Trust policies and protocols. Actively participate in continuous professional development and take part in the Train the Trainer accreditation required by the Trust. Attend and deliver refresher training sessions to other team members (and learners) as required. Analysis and judgement Ensure attendees are appropriately booked; slots on courses are fully utilised, and attendance records/training outcomes are recorded accurately and timely on the Learning Management System (LMS), working closely with other Trainers, Application and Configuration teams and the Training Administrator(s) as required. Accurately update and maintain the LMS with course information. Assess user competence during training identifying and taking action where staff fail to achieve the required level. Actions include completing a report or recording a risk. Ensure both the Training Manager and appropriate Line Manager(s) are informed and record using agreed processes. Identify complex user queries and take appropriate action to resolve these in conjunction with colleagues/Super Users/Training Manager. Fully participate in peer observations, offering supportive and constructive feedback to Training colleagues. Responsible for ensuring formative and summative competence assessments are developed for each course. Assessments should be in line with adult learning styles for the relevant module to demonstrate achievement of course objectives and level 2 Kirkpatrick evaluation. Management Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area. Line management responsibility for IT Trainers and Junior Trainers, ensuring the quality and adherence to the standards and agreed criteria. Work with Lead Analysts and other Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate. Assist with training colleagues in the application area and deliver specialist training when required. Deliver specialist training and demonstrations to staff. Planning Project management experience or relevant experience is required to formulate the long term and complex training plans for the Trust and its partners. Responsible for the planning and scheduling of Trust staff into appropriate training sessions for their role. Ensure training provided meets the needs of the service and can be delivered to the timescales agreed. Provide support based on expert knowledge of EHR applications/modules and operational processes in order to deliver high quality, effective and timely training to multidisciplinary end users. Travel to required locations on Trust sites to deliver training and support to staff based at GSTT and all partner organisations. Setup IT training equipment at training venues (lifting and carrying is involved). Provide cover in the event of sickness and/or annual leave to ensure the continuity of service is maintained across all sites and cancellation of training sessions are kept to an absolute minimum. Respond effectively, and within the Trust agreed target timescales, to end user support queries logged on the IT Service Desk Policy/Service Level of Supervision Support end users to achieve required competency of the required application(s), using pre-determined course materials. Where appropriate make EHR and/or local managers aware of areas of concern. In conjunction with the Training Manager, ensure effective training timetables are implemented and user attendance is reported accurately, according to relevant processes. There will be a requirement to deliver training outside of normal working hours, evenings and weekends. Review and evaluate end user feedback, identifying constructive ideas for improving future delivery/content. Ensure changes continue to meet business needs. Produce and ensure course/lesson plans are relevant, up to date and in line with current practice and policies. Maintain accurate training records for audit purposes. Extract and customise reports from the LMS for Service Level Agreement (SLA) and management purposes as required. Person specification Qualifications Essential criteria Degree in a subject which incorporates skills relevant to the post or professional experience, skills and training IT Certificate in ECDL, CLAIT, BTEC, IBT, GSCE, and/or qualification in eLearning Epic Training Certificate (training given in post and must be completed within the first 5 months of role) Desirable criteria Teaching Certificate, or experience in delivering training to adults learners within a hospital (Additional Training will be given in post) Experience Essential criteria Experience as Principal/Senior Trainer (preferably NHS) – can provide specialist knowledge to other specialists/trainers. Theories and techniques in effective adult learning Delivery of training one to one and/or to large groups Working with staff from multidisciplinary staff groups Experience of training adults of mixed abilities Desirable criteria Experience of delivering training to colleagues or new starters within DTI, clinical or administrative department Knowledge and Skills Essential criteria Ability to present information and/or deliver training to senior staff Use of IT equipment including laptops, projectors and tablets Excellent presentation, planning, interpersonal and communication skills (verbal and written) Expert User of Microsoft Office packages. Proficiency in standard computer packages such as Microsoft Word, Powerpoint and Excel Strong interpersonal skills, effective communication and follow-up skills The ability to lead meetings, prioritise tasks and resolve conflict Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Mariane Lingley Job title Training Lead - Delivery Email address [email protected] Telephone number 0207 188 7188