Location
Chelsea and Westminster Hospital, Fulham Road, London

Hours
Full Time - hours to be confirmed as per service needs, including participation in team rota with evenings and weekends when required

Salary
£34,186 per annum

About the Role
As a Private Patient Billing Officer, you will be responsible for preparing accurate cost estimates for consultants and patients by completing cost estimate documentation using appropriate procedure codes and prices, referring to the current Private Patient Tariff. You will verify information provided by clinical departments such as Chelsea Wing, Endoscopy, and Private Outpatients by checking Cerner (Electronic Patient Records) and E-Proc systems before raising invoice requests. Your role includes collating and recording patient test and procedure details using the BUPA Schedule of Procedures and Private Patient Tariff, and maintaining individual patient invoice templates to ensure correct application of tariffs and contracted rates for insured patients.

You will prepare and verify supporting documentation from Admissions Officers and outpatient clinics, ensuring policy numbers, authorisation details, and guarantee letters of payment from embassies and insurance companies are included. Where information is incomplete, you will liaise with relevant departments to obtain necessary documentation.

The role involves processing private patient re-bill and credit note requests for inpatient and outpatient activity, including self-funded, embassy-sponsored, and private maternity cases, as directed by the Finance Lead. You will investigate and resolve billing and account queries received in person, by telephone, or email, handling patients sensitively and professionally.

Effective liaison with internal departments and external organisations such as insurance providers and embassies is essential. You will maintain accurate, organised, and up-to-date filing systems for all financial and patient-related documentation, ensuring strict confidentiality in line with the Trust's Confidentiality Policy and GDPR requirements.

You will develop and maintain proficiency in Trust financial systems including Compucare and other relevant IT systems such as Cerner Patient Administration System (PAS) to verify patient information and support financial processes. Additionally, you will provide cover for the Assistant Service Manager when required, supporting the day-to-day operation of the Private Patients service.

Processing payments securely from patients using debit and credit cards over the telephone by entering details directly into Compucare, issuing payment confirmations and receipts via email, and participating in the team rota to meet service needs are also key responsibilities.

This job description may be subject to change according to the varying needs of the service. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake duties outside your skill or knowledge level and should seek clarification from senior staff if unsure.

Experience
Experience in billing, finance, or administrative roles within healthcare or similar environments is desirable. Familiarity with electronic patient records and financial systems such as Cerner and Compucare is advantageous.

About you
You are detail-oriented, organised, and able to handle sensitive information with confidentiality and professionalism. You have excellent communication skills to liaise effectively with patients, clinical departments, insurance providers, and embassies. You are able to work independently and as part of a team, demonstrating flexibility to work evenings and weekends as required.

You are committed to maintaining accuracy in financial documentation and have a proactive approach to resolving queries and obtaining necessary information from various stakeholders.

Qualifications
There are no specific qualification requirements stated; however, proficiency in IT systems and a good standard of numeracy and literacy are essential. Training will be provided to develop knowledge of Trust financial systems and procedures.