Location
East London

Hours
Full Time - Fixed Term Contract

Salary
Competitive salary based on experience

About the Role
Do you want to work in an innovative, dynamic, and motivated team? Are you eager to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? If you have initial leadership experience with a solid track record of achieving results, this position is for you! We are seeking a Process Improvement Specialist II to join the Grocery Partnerships team in Manchester, helping to redefine grocery delivery and build this service for our customers.
Amazon is one of the world's most recognizable brands, distributing millions of products each year. Our 3P business extends this selection to local stores through our Ultra-Fast Fresh platform. Our mission is simple: to be the place where customers find, discover, and buy everything they need online. With your help, Amazon will continue to innovate and deliver exceptional customer experiences.
In this role, you will be part of the Ops Excellence team, acting as a key link between local operations and central teams to drive operational improvement and innovation across the UK. You will analyse key metrics such as Quality, Speed, and Productivity to support data-driven decision-making and identify opportunities to improve the Grocery Partnership service. You will support cross-functional projects, collaborating with a wide range of stakeholders to implement scalable solutions that enhance operational performance.
The ideal candidate thrives in a highly ambiguous environment, demonstrates a strong willingness to learn, and adapts quickly to change. Strong communication, collaboration, and analytical skills are essential, alongside experience using tools such as Excel to interpret data and drive improvements. Experience or interest in AI tools and emerging technologies is preferred. The role requires regular travel to partner stores to understand operational challenges and support successful initiative execution on site.

Experience
Initial leadership experience with a proven track record of achieving results. Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions is preferred. Strong analytical skills and proficiency with Excel or similar tools are essential. Experience or interest in AI tools and emerging technologies is advantageous.

About you
You thrive in ambiguous and fast-changing environments, are eager to learn, and adapt quickly. You possess strong communication and collaboration skills and are motivated to drive operational excellence and continuous improvement. You are willing to travel regularly to partner stores to understand operational challenges and support initiatives on site.

Qualifications
Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics, or another technical field.