Location
Barbican Support Centre, London | Hybrid Working

Hours
Full Time - 37.5 hours per week

Salary
Negotiable, competitive salary available depending on experience

About the Role
As our Product and Innovation Manager, you will play a key role in delivering Nuffield Health’s purpose to build a healthier nation by designing, developing, and evolving customer-centric products, services, and propositions. Focusing on Primary Care and Corporate offerings, you will ensure seamless, high-quality customer journeys across all Nuffield services—from initial engagement through to outcomes and follow-up care—creating integrated pathways that meet the needs of consumers, employees, and clients.

Key responsibilities include interpreting customer needs using insights and market research to shape current and future products and services; designing and developing individual and bundled propositions aligned to different customer segments and improved health outcomes; defining and evolving a clear product and services catalogue with measurable KPIs aligned to strategic objectives; building strong internal and external relationships to stay ahead of trends in Primary Care, corporate healthcare, and wellbeing technologies; developing clear, consistent product requirements and robust business cases to support investment and prioritisation decisions; collaborating cross-functionally to ensure high clinical standards, excellent execution, and market-leading customer experiences; ensuring seamless, high-quality customer journeys across all touchpoints including digital, in-person, and referral pathways; and establishing and managing partnerships, including supporting contract negotiations aligned with commercial and strategic goals.

At Nuffield Health, we want you to love coming to work, feeling healthy, happy, and valued. Our benefits package includes a range of fitness, lifestyle, health and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. Join us and help build a healthier nation.

Experience
Proven experience in product and service design and innovation within a complex, transforming organisation. Strong stakeholder management, influencing, and communication skills at all levels. Good understanding of healthcare trends, Primary Care services, and emerging technologies.

About you
Commercial acumen with the ability to develop profitable, sustainable product portfolios. Excellent analytical, conceptual thinking, and problem-solving capability. Resilience, leadership capability, and the ability to navigate ambiguity and drive outcomes. Strong relationship-building skills with internal teams, partners, and clients. Collaborative, outcome-focused approach with a clear understanding of Nuffield Health’s strategic direction.

Qualifications
Not explicitly stated, but relevant experience and skills in product innovation and healthcare are essential.