Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Out of the successful launch of Chase in 2021, we're a new team with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.

As a Product Manager at JPMorganChase within the Cards Platform team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are solution-oriented, commercially savvy, and passionate about fintech innovations.

You will work on high-impact projects requiring clear communication and expectation setting across cross-functional teams, and hands-on engagement with customers on requirement development, technology implementation, and go-live activities.

We value diversity of thought, experience, and background, believing it makes a good team great. By bringing people with different perspectives together, we can truly reflect the communities we serve and make a significant impact on our company, clients, and business partners worldwide.

Key Responsibilities:
- Be the voice of customers in product and API designs, actively engaging customer insights throughout the product development process
- Own key customer journeys with deep understanding of their jobs-to-be-done and pain points from sales engagement through post-launch operations
- Represent the product internally and collaborate with peer teams to identify dependencies and align execution, minimizing coordination complexity for shared customers
- Gather and write product requirements through partnerships with engineering, design & research, legal, controls, and peer product teams
- Shape vision alongside execution goals (via OKRs) to keep the team inspired while delivering iteratively
- Develop and run Agile ceremonies such as sprint planning and standups alongside engineering leads
- Facilitate new business approvals, product reviews, policy and compliance checks, market research, and go-to-market activities
- Advocate for platform thinking to build with scale, extensibility, and reusability in mind while balancing commercial milestones
- Communicate proactively with diverse senior leaders to ensure alignment on goals and project progress within organizational objectives

Experience
- Proven product management experience building SaaS platforms in B2B businesses
- Experience with platform/API products and system design concepts to translate customer needs into well-designed services
- Leading customer discovery efforts using interviews, desk research, A/B testing, etc., to understand user needs, pain points, motivations, and decision processes
- Domain knowledge in financial products such as card issuing, lending, banking as a service, merchant acquiring
- Understanding of regulatory requirements applicable to banks
- Self-starter with strong ownership and responsibility
- Appetite to learn new technologies and work in a fast-paced, cross-functional environment
- Hands-on approach to day-to-day functions including API testing, obtaining customer feedback, and designing team ways-of-working

About You
- Collaborative and curious mindset with a passion for fintech innovation
- Solution-oriented and commercially savvy
- Effective communicator capable of working across diverse teams and senior leadership
- Motivated to contribute to a diverse and inclusive culture that values different perspectives

Qualifications
- Preferred knowledge of end-to-end B2B product development and operations
- Experience working with Cards Issuing, Processing, Wallets, or other Cards-related domains is a plus