Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
As a Product Solutions Manager - Pensions (VP) within the Personal Investing team at JPMorganChase, you will provide deep UK pensions technical expertise and shape our personal pension proposition. You will define, document, and defend key product policy positions to ensure the best outcomes for our customers, especially in complex or higher-risk scenarios. Acting as a credible representative for regulatory engagement, you will own the ongoing pensions technical policy framework as the product evolves. You will collaborate closely with cross-functional teams to ensure policies, procedures, and controls are robust and customer-focused.

Your responsibilities will include acting as the primary contact for pensions technical policy and interpretation, translating requirements into clear product rules and customer outcomes. You will create and maintain the Pensions Technical Policy Library, including governance, change control, and versioning. Defining and documenting "customer treatment" decision frameworks for key scenarios in collaboration with legal, compliance, and conduct teams will be essential.

You will partner with Compliance, Legal, Risk, and Operations to align on policy intent and ensure defensible outcomes. Leading the creation of pensions wrapper documentation for launch and business as usual, including policies, procedures, and guidance, will be part of your role. Supporting regulatory engagement, including FCA interactions and Variation of Permission (VoP) deliverables, and embedding governance and controls to ensure resilience and customer outcome focus are key aspects.

Working with Product and Technology, you will convert technical policy into implementable requirements and validate outcomes. You will define and monitor management information (MI) relevant to customer outcomes and product risk, driving remediation as needed. Participation in key internal and external forums, such as death benefits committees and industry working groups, will be expected. You will set and own technical policy positions, provide technical sign-off, and escalate material uncertainties as needed.

J.P. Morgan is a global leader in financial services, committed to building trusted, long-term partnerships to help clients achieve their business objectives. We value diversity and inclusion and are an equal opportunity employer, providing reasonable accommodations for applicants and employees as required.

Experience
- Strong UK personal pensions/SIPP technical expertise with practical experience shaping policy and operational outcomes across the pension lifecycle.
- Demonstrated ability to make sound, defensible judgments in ambiguous customer scenarios and document rationale for consistent execution.
- Proven effectiveness in regulated environments with multiple stakeholders, navigating governance and approvals.
- Experience translating complex technical requirements into clear product rules, procedures, controls, and communications.
- Experience interacting with the FCA through direct or structured engagement is preferred.
- Experience launching or materially changing UK personal pensions/SIPP propositions in a scalable operating model is preferred.
- Experience working in a highly matrixed organisation, balancing delivery pace with control expectations is preferred.

About you
- Strong written and verbal communication skills, with confidence presenting to senior stakeholders and regulators.
- Ability to collaborate effectively with cross-functional teams including Compliance, Legal, Risk, Operations, Product, and Technology.
- Detail-oriented with a strong focus on governance, controls, and customer outcomes.
- Comfortable working in a dynamic, regulated environment with multiple priorities.

Qualifications
- Completion of relevant pensions modules within the CII advanced diploma in financial planning (e.g., R04, J05, AF7, AF8) is preferred.
- Relevant professional qualifications or equivalent experience in pensions product management or policy roles.