Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. Join a team of passionate thinkers, innovators, and dreamers to help connect people and build communities that create economic opportunity for all.

eBay is re-imagining the future of e-commerce by building a trusted marketplace. The Authenticity Guarantee (AG) team is a core component of this vision, ensuring buyers and sellers can shop with confidence. The Authentication Guarantee Operations team has launched authentication for watches, handbags, sneakers, trading cards, and apparel across multiple countries including the US, UK, Germany, Canada, Australia, and Japan. We are now expanding the reach of our world-class authentication infrastructure.

As a Program Manager within the Authenticity Guarantee Operations team, you will spearhead critical strategic initiatives in Electronics and Collectibles. This fast-paced, high-impact role involves driving go-to-market (GTM) planning and execution to bring AG to more customers in new categories and managing these programs post-launch.

Key responsibilities include:
- Leading end-to-end GTM orchestration and project management from launch readiness through post-launch refinements
- Proactively identifying and resolving project blockers and triaging complex issues across stakeholders
- Acting as the central point of contact across operations, business, product, marketing, legal, and other teams to ensure critical milestones are met
- Leading strategic global program management to drive growth and optimize performance
- Developing escalation playbooks and triaging customer issues to ensure a frictionless experience
- Managing day-to-day partner relationships to ensure operational alignment and strengthen collaboration
- Owning program insights and reporting key business metrics in Weekly Business Reviews
- Leading change management efforts related to operations or partner changes

Experience
3-5+ years in Project Management, Program Management, or GTM Operations
Experience managing external partner or client relationships as a primary point of contact
Familiarity with project management tools and advanced proficiency in Excel for business metrics analysis and reporting
Prior experience in authentication, logistics/operations, or exposure to product development is a plus

About you
Exceptional communication skills with the ability to influence and coordinate cross-functional stakeholders without formal authority
A self-starter who works independently to achieve goals on time
Strong follow-through mindset with a proven track record of meeting deadlines in high-pressure environments
High degree of agility and comfort with changing or evolving strategic directions
Experience and ease using AI to drive program management deliverables more efficiently
Willingness to travel to partner offices and AG operational centers as needed

Qualifications
Advanced proficiency in Excel and project management tools
Strong analytical and problem-solving skills
Demonstrated ability to lead complex programs and manage multiple stakeholders effectively