Location
Roehampton, London

Hours
Full Time (hours not specified)

Salary
£31,770 per annum

About the Role
As part of the Academic Services team, the Programme Administrator’s primary responsibilities include undertaking administration relating to the student academic experience such as induction, enrolment, attendance, assessment and retention activities. You will provide excellent customer service to students and other stakeholders, ensuring academic programmes are administered in line with Academic Regulations and University processes within required deadlines. Working as part of a service-focused, friendly and professional team, you will liaise closely with colleagues across the University and beyond to provide a consistent and responsive level of customer service.

The role involves administering academic programmes with a consistent and robust approach, delivering advice and guidance to students, academic staff and other stakeholders, and supporting administrative processes related to new and existing programmes in collaboration with central services such as Registry, Timetabling, Immigration and the Academic Office. You will maintain a sound understanding of Academic Regulations and University policies, actively participate in all aspects of the student experience including pre-registration, enrolment, induction, attendance monitoring, assessment and retention activities.

Additional responsibilities include coordinating programme assessment procedures, working with academic colleagues and key stakeholders (including external examiners and collaborative partners) to meet assessment deadlines, mark entry, grade sheet production, servicing examination boards, and assisting with student award and progression recommendations. You will organise and service termly Programme Boards and other School meetings, gather and disseminate information as requested, volunteer at University Open Days and Graduation Ceremonies, and undertake all required administration and coordination activities professionally. Other duties commensurate with the seniority of the post may be assigned by your line manager or the senior leadership team of the School.

Experience
Experience in academic administration or a similar role is desirable but not explicitly stated. Ability to work collaboratively with multiple stakeholders and deliver excellent customer service is essential.

About you
You are organised, professional and able to manage multiple tasks within deadlines. You have strong communication skills and a customer-focused approach. You are proactive, reliable and able to work effectively both independently and as part of a team. A sound understanding of academic processes and regulations is advantageous.

Qualifications
Specific qualifications are not detailed; however, a relevant administrative or academic background would be beneficial.