Location
Romford

Hours
Full Time

Salary
£38,058 - £41,442 per annum

About the Role
An exciting opportunity has arisen to join the Temporary Accommodation Team within the Private Sector Leased (PSL) scheme. We are looking for a candidate with excellent customer service, negotiation, and partnership skills to recover PSL tenant repair recharges. This role offers a blended working style, including remote work, fieldwork, and office duties. You will collaborate with the Repairs, Income Management, and PSL Management teams to ensure evidence-based recharges are applied to customers.

Your responsibilities will include acting as the main front-line link between tenants, the Council, and its partners in recovering debt, as well as directing tenants to relevant agencies to prevent and manage debt. You will raise awareness of tenant recharges across various platforms, monitor current recharge arrears, and decide on actions to progress each case based on individual circumstances, balancing the tenants’ needs with the best interests of the Council.

You will conduct interviews and home visits for arrears recovery, promote payment plans and methods, track payment progress, and provide accurate data and reporting to the Homeless Accommodation Manager.

Please view the Job Profile for more details.

The closing date for applications is 16th July 2025; however, due to high interest, we reserve the right to close the vacancy early. You will be notified if your application is successful, with interview dates to be confirmed.

We practice anonymised recruitment, so please ensure that you remove all personal information from any documents you upload.

Experience
Experience in customer service and debt recovery is preferred.

About you
You should possess strong negotiation and partnership skills, be proactive, and have the ability to work collaboratively with various teams. A commitment to providing excellent customer service is essential.

Qualifications
No specific qualifications are required, but relevant experience in a similar role will be advantageous.

Additional Information
We are committed to equality and diversity in our workforce. All applications will be considered on their merits, regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If appointed to a role involving these groups, you may be subject to a Disclosure and Barring Service (DBS) check.