Location
Rising Green, Park Lane Children’s Centre, Triangle Children’s Centre, London Borough of Haringey

Hours
36 hours per week, with reception cover between 8am and 6pm on a rota basis; occasional support for evening and weekend activities may be required

Salary
SC4 (£30,288 – £31,611)

About the Role
We are seeking a welcoming, organised, and proactive Reception & Administration Officer to join our Early Help & Prevention Service. As the first point of contact for families, visitors, partners, and professionals using the Locality Hub, you will play a vital role in creating a positive and professional experience for everyone accessing our services. This role combines front-of-house responsibilities with a wide range of administrative duties, including managing appointments and room bookings, handling enquiries by phone, email, and in person, maintaining accurate records, supporting meetings, and ensuring the smooth day-to-day operation of the hub. You will work as part of a rota to provide reception cover and occasionally support evening and weekend activities.

About the Team
The Early Help & Prevention Service supports children, young people, and families by providing accessible, responsive, and high-quality community services. Based within the Locality Hub, you will collaborate with dedicated locality teams and partner organisations focused on improving outcomes for families. This is a supportive environment where excellent customer service, effective teamwork, and a commitment to helping others are highly valued. You will work closely with colleagues across Children’s Services to ensure the hub remains a safe, welcoming, and efficient place for all users.

About Haringey
Haringey is a vibrant and diverse borough, known as the “rebel borough” and the 2027 London Borough of Culture. It is a place full of creativity, personality, and community spirit, where equality and inclusion are championed. Our staff embody values of Caring, Creative, Courageous, Collaborative, and Community-focused, driving us to deliver the best for our residents.

Experience
Experience in administrative support and customer-facing roles is essential. You should be confident working with members of the public and handling enquiries sensitively and effectively.

About You
You will have excellent interpersonal, written, and verbal communication skills, with the ability to organise and prioritise a busy workload. A flexible team player with a positive can-do attitude, you will demonstrate a strong commitment to confidentiality and be willing to work flexibly to meet service needs.

Qualifications
Good educational background including GCSEs in English Language and Mathematics. Confident use of IT systems and Microsoft Office applications is required. An Enhanced DBS with Barred Lists check is mandatory for this post.