Location
54 Leopold Road, London N2 8BG

Hours
Full Time (hours to be confirmed)

Salary
£14.00 per hour

About the Role
As Reception Manager at Woodlands Medical Practice, you will play a key role in ensuring excellent patient experience and smooth operation of the practice’s reception and administrative functions. You will work closely with the team carrying out general reception and administrative duties including answering phones, triaging AccuRx, managing EMIS and Docman tasks, handling prescription requests, room checks, and matching and allocating lab reports. You will set targets for reception and administrative work such as telephone answering and document management, collaborating with the management team to manage risk and reward.

Your responsibilities will include overseeing the administration and support operations of the practice, line managing all reception and admin staff, identifying and delivering team training, and reviewing and updating administrative and reception policies and procedures. You will manage all deliveries to the practice, ensuring adherence to the cold chain policy where necessary, and ensure staff compliance with practice policies, protocols, and procedures, conducting performance reviews as needed.

Additional duties include managing complaints, promoting a culture of professionalism, monitoring and promoting the Friends and Family Test to gather patient feedback, deputizing for the Practice Operations Manager during their absence, stock checking clinical and admin supplies, triaging Docman emails and letters before sending to clinicians, auditing the e-RS worklist and completing tasks, and maintaining and completing invoices for private work from third parties.

Experience
Proven experience in a reception or administrative management role within a healthcare or similar environment is highly desirable. Experience with EMIS, Docman, and AccuRx systems is advantageous.

About you
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently and work under pressure
- Commitment to delivering excellent customer service and patient care
- Professional, organized, and proactive approach to work
- Ability to manage complaints sensitively and effectively
- Strong attention to detail and adherence to policies and procedures

Qualifications
Relevant qualifications in administration, healthcare management, or customer service are desirable but not essential. A willingness to undertake further training and development will be supported.