Location
City of London

Hours
Full Time - 40 hours per week (Monday-Friday; shift rota basis between 7:30 AM - 6 PM)

Salary
£36,500 - £38,500 per annum (depending on experience)

About the Role
We are recruiting for a Reception & Switchboard Operator to join our amazing team of 4 at a prestigious international law firm client site in the City of London. You will be part of a vibrant team of three ambassadors, owning the guest journey and flow of the reception area. With an exciting site move upcoming, the role will expand to cover two client floors plus a ground-floor reception featuring state-of-the-art meeting rooms, a dedicated client dining space, and a large, high-profile event venue supporting 460 employees. Your team will be the voice and face of the building, handling all switchboard calls and managing reservations with seamless desk-to-desk support. You will also collaborate closely with hospitality partners to ensure every catering request is delivered flawlessly. If you enjoy being at the centre of the action, shaping first impressions, and maintaining a premium workplace environment, this is the role for you.

Benefits
- Exclusive travel and grocery discounts, life assurance and cash rewards
- Contributory pension scheme
- Wellness programs, Employee Assistance Program, and digital GP services
- Extensive learning and development opportunities
- WOW Awards recognising outstanding contributions
- One paid day off annually to support a cause you care about

Experience
Experience in the guest services industry is required, ideally with knowledge of the corporate/legal front-of-house environment. A good understanding of computerised room booking systems is essential.

About you
You should share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. You take pride in your professional image, communicate clearly and precisely, and are able to multitask during busy periods. Flexibility, teamwork, and excellent communication skills are key. You must be attentive to detail, especially in maintaining meeting rooms and client areas, and able to handle last-minute client requests with a warm, professional, and friendly approach while respecting client confidentiality.

Qualifications
No specific qualifications are stated, but professionalism, a positive attitude, and the ability to work effectively within a team are essential.