Location
London

Hours
Full Time

Salary
Competitive, with bonus opportunity based on store performance

About the Role
For over 35 years, Aesop has cultivated an inspiring and inclusive environment where employees are supported to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care is meticulous, using only the most efficacious ingredients to create formulations that engage the self and senses. We seek considered and inspired individuals who bring diverse perspectives and foster excellence in themselves and others. We are committed to balancing people, planet, and profit, actively reducing our environmental footprint and proudly certified as a B Corp.

The Regional Retail Business Manager (RBM) is a strategic and operational leader responsible for a portfolio of stores. The RBM translates Aesop’s vision into flawless execution on the shop floor, spending 80% of their time in stores building strong teams and relationships. They ensure exceptional commercial performance while preserving brand culture, customer experience, and service excellence. The RBM acts as an ambassador for Aesop and exemplifies excellent leadership behaviours.

Key responsibilities include owning and managing the P&L for their store network, collaborating with Store Managers to develop strategic commercial plans, monitoring and optimising KPIs such as NPS, Conversion, UPT, and ATV, and leading a team of managers in a customer and sales-focused environment. The RBM recruits, onboards, motivates, and develops their teams, providing coaching and feedback to drive performance improvement. They role model exceptional customer engagement through creative selling and maintain strong interest and knowledge of Aesop’s product categories.

The RBM also leads business operations across multiple sites, solving problems and making decisions within business frameworks while fostering strong relationship management and collaboration. They uphold Aesop’s values and grooming guidelines, adapt to rapidly changing conditions, and embrace diversity and inclusion as essential to success.

Employee Benefits
Up to 50% product discount
Cycle to work scheme
In-house product and core skills training
Competitive bonus opportunity based on store performance
Access to LinkedIn Learning for development
Employee assistance programmes and complimentary Headspace mindfulness subscription

Experience
Proven success leading teams of managers in customer and sales-focused environments such as retail or hospitality.
Experience managing multiple store locations.
Strong track record in performance management using evidence-based indicators.
Demonstrated ability to recruit, onboard, motivate, and develop teams.
Experience in driving commercial plans and optimising KPIs.
Proficient in relationship management and collaboration.
Comfortable operating in a fast-paced, dynamic omnichannel retail environment with digital clienteling and CRM tools.

About You
Customer-focused mindset with drive to lead portfolio business.
Motivated by achieving and exceeding goals through excellent customer experience.
Prioritises people development and succession planning.
Entrepreneurial mindset, treating portfolio as own business with proactive innovation.
Upholds Aesop grooming standards and presents professionally.
Adaptable and responsive to changing operating conditions.
Embraces and conveys Aesop’s values of Respect, Creativity, Excellence, Passion, and Integrity.
Committed to diversity, inclusion, and belonging as key to success.

Qualifications
Not explicitly stated; focus is on leadership experience, commercial acumen, and alignment with company values.