Location
Central London

Hours
37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Salary
£43,200 to £48,000 p.a. (dependent on experience)

About the Role
We’re looking for an experienced and motivated Regional Service Manager to join our team and oversee the delivery of one of our employability services in Central London. As a Regional Service Manager, you’ll be responsible for overseeing the successful delivery of our employability services across your region, ensuring the highest standards of service are maintained. You'll work closely with local teams, stakeholders, and partners to drive performance, support the achievement of employment targets, and deliver exceptional outcomes for our clients. You'll play a key role in managing and developing a team of advisors, ensuring they have the tools, training, and support needed to deliver outstanding services to job seekers. In addition, you will be responsible for building and maintaining strong relationships with employers, local partners, and stakeholders to create sustainable pathways to employment for our clients. We’re looking for someone with a passion for empowering people and a proven track record in managing and delivering employability services. You should be able to demonstrate a good understanding of Supported Employment Opportunities and associated frameworks (IPS/SEQF), have significant experience in delivering services to contractual and quality standards, and can demonstrate success in delivering contracted services within performance frameworks, including improvement planning. If you are passionate about making a difference in people’s lives and have the leadership experience to drive high-performing employability services, we want to hear from you!

Experience
Recent sector experience; experience of managing risk and safeguarding; specialist knowledge of either Health and Wellbeing, Learning Disability, Neurodivergence or supported employment services and their application in service delivery; experience using management information for continuous improvement; understanding of employability sector challenges for long-term unemployed and individuals with health conditions; full UK driving licence required.

About you
Strong interpersonal skills with ability to work both independently and as part of a team; excellent organisational, time management, and multitasking abilities; effective written and verbal communicator, with strong influencing and negotiation skills; ability to build and maintain constructive relationships with a wide range of internal and external stakeholders; confident in negotiating with senior stakeholders, including Directors and Commissioners; proactive problem solver with high levels of initiative and motivation; capable of interpreting data, writing clear reports, and using insight for decision-making; competent in project management principles for delivering initiatives and service improvements; effective in coaching, guiding, and performance monitoring of team members; capable of performing duties with reasonable adjustments in line with accessibility standards.

Qualifications
Proven track record in managing and delivering employability services.