Location
Leatherhead Register Office, The Mansion, 70 Church Street, Leatherhead, KT22 8DP. Roles primarily based here with flexibility to work across multiple locations including Reigate and Epsom as needed.

Hours
Full Time - Monday to Friday, 08:50 to 17:00 (36 hours per week)

Salary
£31,659 per annum (pro-rated for part-time opportunities)

About the Role
Surrey Registration Service plays a vital role in recording important life events with legal significance, registering approximately 18,000 births, 11,000 deaths, and 3,500 civil marriages and partnerships annually in Surrey. As a Registration Support Officer, you will deliver a statutory service supporting residents at significant moments in their lives. Working under the Births and Deaths Registration Act 1953 and related legislation, you will maintain the accuracy and security of registration records, register pages, stock, and daily accounts. This role carries significant legal responsibility requiring exceptional attention to detail, professionalism, and compliance.

You will deputise for the Senior Registrar in registering births, deaths, still-births, and completing preliminaries to marriages and civil partnerships. Responsibilities include using bespoke Registration Systems, electronic diaries, booking systems, managing Excel accounts, submitting statistics to the General Register Office, processing payments for certificate copies, and maintaining accurate records.

Your empathy and dedication will be essential when supporting customers during emotionally charged situations. You will work effectively both independently and within a team, communicating with tact, patience, and professionalism. Full training will be provided, so previous experience of registering births, deaths, or notices is not required.

As a council employee, you must adhere to Data Governance policies and all related procedures for managing personal data and information. Breaches of these policies may result in disciplinary action.

Surrey County Council is undergoing Local Government Reorganisation (LGR) with these posts transferring to the newly established East Surrey Registration District under TUPE arrangements from April 2027.

Our Offer to You
26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service (pro-rated for part-time)
Option to buy up to 10 additional days of annual leave
Generous local government salary-related pension
Up to 5 days carer’s leave and 2 paid volunteering days per year
Paternity, adoption, and dependents leave
Employee Assistance Programme (EAP) supporting health and wellbeing
Access to a learning and development hub with extensive resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of Surrey residents

Experience
No previous experience of registering births, deaths, or notices is required as full training will be provided. Experience working in customer-facing roles or statutory services is advantageous.

About you
Highly organised and dependable team player with excellent time management skills and strong personal accountability.
Flexible and positive approach to work.
Exceptional attention to detail and accuracy.
Ability to understand and apply legal rules and statutory responsibilities.
Ability to work effectively under pressure and independently.
Excellent communication skills with tact, patience, empathy, and professionalism.
Proficient in IT systems including Microsoft Word, Excel, electronic diaries, booking systems, and bespoke registration software.
Collaborative, trustworthy, resilient, and committed to delivering a high-quality statutory service.
Full driving licence with appropriate business insurance and access to a car, as travel across Surrey may be required.

Qualifications
No formal qualifications are required; however, a clear understanding of the legal nature of the role and statutory responsibilities is essential.