Service: Timetabling, Academic Registry Services Job title: Registry Assistant, Full time, maternity cover to August 2025 Grade: RU04 Salary: £27,169 - £29,767 pa, inclusive of London Weighting Allowance The Role We are looking for Registry Assistant to join the University’s central Academic Registry Services Team on a full-time basis, fixed term contract for maternity cover. This role will have specific responsibility for frontline customer services and supporting our Records and Awards teams. The postholder will work closely to support the Assessment and Awards Officers to deliver all logistics and processes related to the issuance of formal certification and verification of student records. The ideal candidate will have experience in office-based administration, alongside the ability to support and advise students, graduates and the public in relation to our records certification. The key activities of the role are: • Delivering excellent customer service, including in-person support at our Registry enquiries window and online by Telephone, Teams and the Service Desk ticketing system • Providing excellent support to colleagues, whilst keeping student experience at the heart of our provision • Exhibiting robust problem-solving skills and a proactive professionalism You This role is for you if you can successfully organise and manage competing priorities, can use your professional judgement to help triage enquiries, and are confident handling and manipulating large data sets. A willingness to collaborate with colleagues is essential. What we would provide for you • The opportunity to work within a friendly, cooperative, fast-paced environment • The opportunity to work on a beautiful campus • The opportunity to learn more about providing customer-led student services • Guidance and training on processes, regulations and systems The University At Roehampton, we change lives by helping our students to develop the confidence, knowledge and adaptability they need for a successful graduate career and fulfilling life. Our students are from all over the world. We have a broad and engaging portfolio of courses across our five academic schools and one faculty. Our Schools and Faculty are: • Faculty of Business and Law • School of Education • School of Humanities and Social Sciences • School of Arts and Digital Industries • School of Life Sciences and Psychology We are London’s Campus University, based on a beautiful 54-acre parkland campus. This short video will give you a taste of life at our wonderful campus and its excellent facilities. To find out more information about the role and what we are looking for, visit the Working at Roehampton section of our website where you will find full details, how to apply, as well as further information about the benefits of working for us. http://www.roehampton.ac.uk/Working-at-Roehampton/ The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer. The closing date for completed applications is: 11:59pm 18th September 2024 It is expected that interviews will be held via MS Teams w/c: 23rd September 2024 To enable us to respond to the market, we may interview before the closing date, so please don’t hesitate to get your application completed.