Location
London Borough of Sutton, The Old Rectory, Festival Walk, Carshalton.

Hours
Full Time (hours not specified)

Salary
£46,968 per annum

About the Borough
Joining us means working for not just one high performing London Borough, but two. Kingston and Sutton councils share a number of services, offering opportunities to learn from a wider pool of activities and two different political bodies. We support flexible working patterns including home working and provide the necessary equipment to enable this. Both boroughs are committed to innovation and tackling the climate emergency, with exciting projects such as the London Cancer Hub in Sutton and a major housing regeneration programme in Kingston.

About the Service and Team
The Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton. The team provides high quality technical support for statutory functions including Licensing, Environmental Health, and Trading Standards.

About the Role
The Regulatory Compliance Team Manager is responsible for the smooth running of the data management system (IDOX) and line management of three Regulatory Compliance Officers who provide technical and administrative support. Key responsibilities include managing the IDOX system and its integration with other council ICT systems, extracting data for statutory returns and freedom of information enquiries, implementing process improvements, delivering training and support to IDOX users, managing the team to provide high quality technical advice, and managing a personal caseload in support of the team.

Experience
Knowledge and experience of IDOX Uniform and MS Access reporting tools is essential. Experience working within Environmental Health, Trading Standards, or Licensing teams is desirable. Experience managing a team is beneficial but not essential as support will be provided for those new to management.

About you
You are an enthusiastic and organised individual with a passion for excellent customer service. You take pride in motivating your team and have a strong desire to continuously improve systems and ways of working. You are self-motivated, able to work to tight deadlines, and demonstrate attention to detail and strong customer service skills.

Qualifications
No specific qualifications are stated as mandatory for this role, but relevant experience and skills in regulatory compliance and data management systems are required.