Location
London

Hours
Full Time

Salary
Competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity.

About the Role
Are you ready to help launch a pioneering practice within a global leader? At JPMorganChase, you'll be part of a dynamic team building a new Payment Network Office from scratch—a start-up within a scale-up—where your ideas and energy will shape the future of payments. This role offers the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. As a Relationship Manager on the Card Payment Networks team, you will help build and grow a new practice dedicated to revolutionizing payment network partnerships. Working in a collaborative, entrepreneurial environment, you will support strategic initiatives and operational excellence as we launch this new function. You will be at the heart of a team that values innovation, agility, and cross-functional collaboration, making a meaningful impact on Chase's payment strategy and customer experience.

Job Responsibilities
Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase's product and business objectives. Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase. Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal. Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network-related initiatives. Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase. Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase's interests. Represent Chase at industry forums and partner events, strengthening Chase's reputation as a leader and innovator in payments.

About JPMorganChase
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to solve all their financial needs. We offer a comprehensive benefits package including health care coverage, on-site health and wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We value diversity and inclusion and are an equal opportunity employer committed to providing reasonable accommodations for applicants and employees.

Experience
Demonstrated experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role. Working knowledge of card issuing economics, scheme rules, and key operational processes including authorization, clearing, chargebacks/disputes, fraud controls, tokenization, and BIN management. Proven ability to manage cross-functional initiatives with high business impact. Understanding of the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.

About you
Strong written and verbal communication skills with the ability to resolve issues and escalations to closure using structured root cause analysis and follow-ups. Collaborative mindset with the ability to work effectively across multiple teams including Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations. Entrepreneurial spirit and eagerness to help build and grow a new practice within a global organization.

Qualifications
Preferred experience at a major card network (e.g., Visa, Mastercard, Amex) or a large financial institution. Relevant knowledge of commercial agreements, statements of work, and amendments is advantageous.