Location
Epsom

Hours
Full Time (hours not specified)

Salary
£30,712 per annum

About the Role
As a Repairs and Voids Administrator Apprentice at Town and Country Housing, you will be responsible for scheduling jobs to ensure that a suitably qualified operative is assigned to every repair or inspection. You will undertake follow-up work as required on behalf of the operative to ensure a satisfactory conclusion to appointments. You will be dedicated to providing an excellent standard of service to the organisation's customers.

During your apprenticeship, you will dedicate at least 20% of your working hours to training and studying by attending training sessions, workshops, and meetings to gain essential knowledge in the field. You will participate in both off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding. You will complete assignments, assessments, and coursework to fulfil the programme's requirements.

You will engage in 1:1 sessions and performance reviews, receiving mentoring and support from experienced professionals to help you succeed. There will be opportunities for career development within the company, exploring potential growth and advancement. At the end of your apprenticeship, you will complete a final end point assessment to demonstrate your knowledge, skills, and competence.

If you have not yet achieved a Level 2 in Functional Skills in maths and English (or equivalent, such as GCSEs at grades A-C/9-4), you will be required to complete these qualifications during your apprenticeship.

Town and Country Housing is guided by values including Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. The organisation is committed to creating a workplace where everyone feels supported, included, and empowered.

Benefits
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations

Experience
No prior experience is explicitly required; however, a commitment to learning and delivering excellent customer service is essential.

About you
You should be dedicated to providing excellent service, motivated to learn, and able to work well within a team. You must be 18 or older at the start of the apprenticeship. You must have the right to work in the UK and meet eligibility criteria for apprenticeship funding, including residency requirements and not holding a qualification at the same or higher level in the same subject.

Qualifications
If you have not yet achieved Level 2 Functional Skills in maths and English (or equivalent such as GCSEs at grades A-C/9-4), you will be required to complete these during your apprenticeship.

Additional Information
Town and Country Housing is a Disability Confident Committed employer and guarantees to interview all disabled applicants who meet the minimum criteria. Reasonable adjustments will be made throughout the recruitment process to support applicants as needed.