Location
London

Hours
Full Time

Salary
£43,444 Per Annum

About the Role
Tower Hamlets is one of the capital’s most diverse boroughs, home to iconic landmarks such as the Tower of London and Canary Wharf. We are seeking a talented and enthusiastic candidate to support our ambitious Parking and Mobility Service. The successful officer will work on both informal challenges and formal representations, ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation, policies, and procedures. You will also respond to appeals from London Tribunals regarding representations rejected by the Council or Orders from the County Court referred to the Adjudication Service. Previous experience in the Parking industry, dealing with related correspondence and complaints, is essential.

The role requires investigating and responding appropriately to penalty charge notice representations, appeals, and enquiries in line with legislation and council policies. Excellent IT and administration skills are necessary, as you will manage your own caseload while supporting other team members. Attention to detail and a commitment to first-class customer service are paramount.

Tower Hamlets envisions a borough where people are aspirational, independent, and have equal access to opportunities. We are a dynamic, outcomes-based council that embraces digital innovation and partnership working to meet the changing needs of our community. We seek individuals who embody our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to discrimination and aims to employ a diverse workforce representative of our community. We welcome applicants interested in flexible working arrangements and those who reside in the borough.

Experience
Previous experience in the Parking industry and dealing with Parking related correspondence and/or complaints is essential. Candidates should have A levels or NVQ Level 3 Notice Processors (Parking) qualification/relevant degree, or at least 3 years of relevant experience.

About you
You should possess excellent IT and administration skills, attention to detail, and a genuine commitment to first-class customer service. The ability to manage your own caseload while supporting team members is crucial.

Qualifications
A levels or NVQ Level 3 Notice Processors (Parking) qualification/relevant degree, or at least 3 years of relevant experience is required.