Location
London

Hours
Full Time

Salary
£37,509 per annum rising in annual increments to £41,637 per annum inclusive

About the Role
The Representations Officer will process informal challenges and representations received against Penalty Charge Notices (PCNs) or vehicle removals in line with Lambeth Council policies, procedures, and legislative responsibilities. You will represent parking services positively, assist in managing debt recovery processes, and provide high-quality customer service to meet productivity and quality standards. The role involves working within a busy, target-driven environment using industry-leading systems and innovative technology to support safe streets, enforce against anti-social behaviour, and manage kerbside access.

About Us
Lambeth Council is committed to bold ambitions for the future of its communities through the Lambeth 2030 Plan ‘Our Future, Our Lambeth’. Our transformational One Lambeth Programme ensures we are connected by purpose to deliver excellence. We embrace values developed by staff for staff: Equity, Ambition, Kindness, and Accountability.

About the Borough
Lambeth is a vibrant South London borough with over 317,600 residents, stretching from Streatham to Waterloo. It is the 9th largest borough in London, rich in diversity with over 130 languages spoken. Lambeth is home to the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. The borough offers exceptional schools, green spaces like Brockwell Park, cultural landmarks such as the Black Cultural Archives, and world-renowned institutions including St Thomas's Hospital.

About the Team
Our team champions customer experience for residents, visitors, and businesses. We support flexible working and staff development, with nearly 80% of the team progressing to higher grades since joining. We use advanced technology to maintain safe streets and provide effective parking services.

Experience
- Proven experience working in a customer service environment with high productivity demands.
- At least 2 years’ experience working in the parking industry.
- Experience responding to informal challenges and representations for Penalty Charge Notices.
- Proven ability to work within a busy, target-driven team.

About You
- Strong verbal and written communication skills.
- Critical thinking and problem-solving abilities.
- Commitment to delivering excellent customer service.
- Ability to work effectively under pressure and meet deadlines.

Qualifications
- Knowledge of legislation and statutory processes relevant to the parking portfolio.
- Demonstrated understanding of policies and procedures related to Penalty Charge Notices and vehicle removals.