Location
Hale Village, London, N17

Hours
Full-time, fixed-term contract until March 2027

Salary
Starting salary is £33,000 per annum, increasing in increments to £42,275 per annum once agreed performance targets have been met. Plus opportunity to earn up to 5% performance related pay

About the Role
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service. Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered.
This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success.
With a background in service delivery and proven experience and success in problem solving, you will be customer focused and committed to resolving issues effectively and to a very high standard of customer satisfaction.
Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Experience
Proven experience and success in service delivery and problem solving, particularly in a customer focused environment.

About you
Excellent communication skills with the ability to engage clearly and empathetically with residents. Confident working with a range of IT systems and specialist packages. Committed to delivering high standards of customer satisfaction and able to work collaboratively with diverse teams.

Qualifications
Not explicitly stated, but relevant experience in service delivery and complaint resolution is essential.