Location
South East London - Hybrid (minimum 2 days per week office based)

Hours
Full-time – 35 hours per week

Salary
£27,798 - £30,727 depending on experience

About the Role
Hexagon Housing is an innovative and responsive housing association working in partnership with local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff, and over 4,000 homes, Hexagon is committed to improving the quality and range of affordable homes and services.

Reporting to the Responsive Repairs Complaints Manager, you will provide a high-quality administrative service by managing incoming complaints from residents regarding day-to-day repairs of their homes. Your responsibilities will include drafting responses to complaint letters, chasing outstanding repairs, and ensuring all correspondence records are accurately maintained.

This role offers a fantastic opportunity to develop your career within a Great Place to Work accredited company with IIP Gold status, known for employee engagement, flexibility, and support. You will receive training and supervision to support your professional development, alongside an excellent benefits package including private medical insurance, pension scheme with 3x salary life assurance, flexible hybrid working, and generous annual leave starting at 26 days and rising to 31 days.

Experience
- Administrative or secretarial experience in an office or similar environment (including voluntary work)
- Intermediate proficiency in IT packages including Word, Excel, and SharePoint
- Ability to work on own initiative and perform well under pressure

About you
- Excellent verbal and written communication skills
- Commitment to delivering a high-quality service to residents and staff
- Enthusiastic, motivated, and able to work effectively within a team environment

Qualifications
No formal qualifications are required for this role, but a positive attitude and willingness to learn are essential.