Location
The Guinness Open Gate Brewery, Covent Garden, 1 Mercer Walk, London, WC2H 9FA

Hours
40 hours per week, 5 over 7

Salary
£40,000 per annum

About the Role
Company of Cooks has been delivering exceptional food and drink experiences for over 25 years at some of the UK’s most iconic cultural destinations. Guided by our values of Craft, Creativity and Community, we bring places to life through food, service and creativity. We are seeking a motivated and engaging Restaurant Supervisor to join our team at the Guinness Open Gate Brewery in London.

As Restaurant Supervisor, you will lead from the front, ensuring an efficient and stylish service that reflects the CH&CO and Guinness brand standards. You will take responsibility for the restaurant in the Head of Restaurant’s absence, driving sales, managing budgets, and maintaining high standards of food and service. Your role will involve coordinating the restaurant operation during shifts, managing bookings, advising customers on menu choices including food and drink pairings, and ensuring all team members deliver exceptional service.

Key responsibilities include overseeing the Opentable booking system, briefing staff on food and service standards, monitoring quality, managing stock and supplies, and ensuring compliance with PCI and company processes. You will act as the first point of contact for customer feedback and complaints, providing service recovery where necessary. Working closely with the Restaurant Manager, you will help achieve financial targets, prepare weekly reports, and maximize sales through effective upselling and promotions.

In addition, you will organise and supervise shifts, provide induction and ongoing training for Front of House staff, manage attendance and performance, and ensure adherence to health, hygiene, quality and safety standards. You will also keep up to date with COSHH and HACCP procedures, report any hazards or faults, and maintain uniform standards.

This role offers the opportunity to be part of a fun and dynamic team in a vibrant setting, with a focus on personal development and delivering outstanding guest experiences.

Experience
Proven experience in a supervisory or leadership role within a restaurant or hospitality environment is essential. Experience with booking systems such as Opentable and managing financial targets is highly desirable.

About you
You are a confident communicator with the ability to lead and motivate a team. You have a passion for food and service excellence, are target driven, and able to work effectively under pressure. You demonstrate strong organisational skills and a proactive approach to problem-solving. A customer-focused attitude and the ability to handle feedback and complaints professionally are key.

You are committed to maintaining high standards of health, safety and hygiene and have a keen eye for detail. Flexibility to work varied shifts and a willingness to support the team in all areas of the restaurant are important.

Qualifications
While specific qualifications are not mandatory, relevant hospitality or food safety certifications would be advantageous. A willingness to engage in ongoing training and personal development is expected.