Location
Central London

Hours
Wednesday to Sunday each week

Salary
Competitive salary offered

About the Role
We are seeking a Quality Assurance Manager to oversee the quality and delivery of field campaigns across a designated region, focusing on health and beauty activations in retailers such as Boots and Superdrug. This is a hands-on, field-based role involving visits to stores and activation sites, coaching Brand Ambassadors and contractors, assessing campaign standards, and building strong relationships with store teams. You will ensure every activation is delivered to a high standard, supporting smooth campaign execution and contributing to continuous improvement.

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. We create physical and digital events that engage consumers and build brand loyalty across sectors including FMCG, health and beauty, luxury goods, retail, and technology. Our clients include household names such as Tesco, Coca-Cola, and Superdrug.

Essential Accountabilities
Take ownership of quality and performance across field operations in your assigned region. Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards, and contractor performance. Coach, support, and provide clear feedback to Brand Ambassadors and contractors to help them deliver excellent results. Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships. Gather and report feedback on contractor performance, campaign delivery, equipment use, and site visits. Work closely with internal teams to resolve contractor issues, report incidents, complete audits, and support quality reviews. Support online and in-person briefings to ensure contractors are confident, prepared, and aligned with client expectations. Assist with recruitment and selection activities for Event Managers, Brand Ambassadors, and Quality Assurance staff in your area. Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.

Experience
Experience coaching, mentoring, or supporting field-based teams to improve performance. Background in quality assurance, training, event management, retail sales, field marketing, or brand activation. Confident communication skills, including presenting to groups, writing reports, and giving constructive feedback. Strong organisation and time management skills, with the ability to manage multiple priorities across different projects. Ability to build effective relationships with contractors, internal teams, clients, and retail partners. Confident using Microsoft Office, internal reporting systems, mobile technology, and digital tools.

About you
Self-motivated, proactive, and solutions-focused, with the confidence to work independently from home and on the road. Full UK driving licence and appropriate insurance for business use of a personal vehicle. Must be able to work Wednesday to Sunday each week. Basic understanding of health and safety, Challenge 25, GDPR, and confidentiality requirements.

Qualifications
Nice to have: Previous experience within a field marketing or brand activation agency. Experience managing complaints or resolving issues in line with company policy. Good working knowledge of UK geography. Level 2 Food Hygiene qualification.